Workforce Planning Manager

Requisition ID:917953
Store #:X00099 EyeCare Delivery Model - Field US
Position:Full-Time
Total Rewards:Benefits/Incentive Information

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

Responsible for workforce planning of doctors (ODs) to include labor scheduling, forecasting, and trend analysis. This role is responsible for process improvement efforts for employed doctor onboarding, to include credentialing and new technology set up. This role requires the ability to understand business processes at a strategic level while still being able to problem solve and execute in great detail.

MAJOR DUTIES AND RESPONSIBILITIES

• Lead decision-making related to employed doctor (OD) scheduling, related technology, doctor onboarding process improvement and process documentation
• Own the accuracy and effectivenes of employed doctor scheduling including hours forecast, predictability, and timely resolution of open schedules
• Identify and manage remote and in-person doctor synergies across all locations, utilizing forecasts and analytics to provide appropriate coverage for each store
• Identify, measure, and revise labor standards to identify sales growth opportunities
• Manage prioritization process with all brand leaders and Regional Eye Care Directors to ensure accuracy of store needs and critical location alignment
• Create trusting relationships with leadership team, internal and external stakeholders as well as ODs, Managing Doctors (MODs), and Regional Eye Care Directors
• Analyze results/issues, identify trends/variances, determine root-cause and quantify potential impacts to overall plans
• Oversee and create OD work schedules and PTO records for assigned markets
• Respond quickly to unplanned situations that result in open schedule gaps; being available evenings, weekends and holidays (when stores are open), if necessary
• Develop methodology and functionality to automate and streamline Kronos Scheduling while identifying opportunities for process improvement
• Provide support for special projects as assigned
• Perform ad hoc operational analyses

BASIC QUALIFICATIONS

• Bachelor's Degree in business or related field
• 5+ years' experience in business analysis or workforce planning environment
• Strong self-starter able to manage multiple competing priorities
• Strong communication skills and customer-service focus
• Strong organizational/time management skills
• Strong relationship building skills
• Project management experience
• Proficient in Microsoft Office programs
• Analytical experience in making operational recommendations or return on investment analysis
• Critical thinking ability to assimilate disparate information, construct hypotheses and formulate recommendations
• Demonstrated problem solving abilities
• Available nights and weekends, as needed
• Rotate on-call schedule

PREFERRED QUALIFICATIONS

• Kronos Scheduling experience
• Vendor management experience

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or emailHRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.