Program Manager Advanced Cardiovascular

POSITION SUMMARY:

The Program Manager reports to the Ambulatory Director of the Cardiovascular Institute Primarily responsible for the planning, direction, and operation of the administrative and clinical aspects of the patient coordination component of the Cardiac Surgery and Structural Heart Clinic. Directs and coordinates resources for the delivery of care to patients and their families. In collaboration with the MD and Advanced Practice Provider (APPs) provides direction impacting patient care including but not limited to, screening, education, and coordination of care from the initial patient visit through procedural recovery. Manages clinical education plans from strategic concept development through implementation and execution.

Brown University Health (BUH) employees are expected to embrace BUH's mission of "Delivering health with care" and successfully role model BUH's values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Coordinates the daily operational activities required for effective functioning of the patient component of the Cardiac Surgery and Structural Heart Clinic.

Provides leadership in the development, validation, implementation, and evaluation of standards, policies, procedures, and critical paths to support the patient care delivery model.

Acts as a liaison between the hospital, Cardiac Surgery and Structural Heart Clinic, and other aspects of the Cardiovascular Institute. Performs all follow up support to patients, physicians and APPs. Works with the Medical Directors and CVI leadership to develop, implement and track relevant quality outcome and patient satisfaction measures.

Collaborates as a skilled communicator, working among multiple departments simultaneously. Demonstrates ability to be highly organized with foresight for prioritization and action using project management tools.

Ensures compliance and achievement of Hospital wide Quality Improvement Plan. Works with the Medical Directors to regularly update and identify appropriate quality improvement metrics. Oversees ongoing quality assurance activities by collecting, measuring, and analyzing statistical data, collects and reports outcomes (internal/external) including but not limited to length of stay, patient satisfaction, operational and functional measures and others as requested.

Manages and directs community outreach and awareness efforts. Develop and oversees outreach initiatives including the continuing education activities for health professionals.

In collaboration with MD and APP conducts assessment of patient needs by evaluating/interviewing all new /returning patients. Triages patients to appropriate care resources (includes direct contact and telephone encounters). Reviews patient history and other supporting clinical data to facilitate optimum care.

Organizes care conferences with the multi-disciplinary staff during the screening process and promotes a team approach to the patient program. Effectively explains and educates patients and/or family members about the procedures. Teaches based upon assessment, expressed need from patient and/or family or the initiation of new treatment.

Communicates the plan of care and other pertinent information to/from other healthcare providers.

Participates in the development of policies, procedures, and standards of patient care. Participates in developing and maintaining specific patient care plans, clinical pathways, and protocols.

Helps to coordinate daily operational activities required for effective functioning of the Cardiac Surgery and Structural Heart Clinic.

Assists Clinical and Practice Managers with interviews of subordinate staff; provides guidance and counsel to subordinate staff; offers feedback for periodic performance evaluations; recommends personnel action to include termination; helps managers develop standards for subordinate staff performance.

Works collaboratively with staff, peers and Professional Practice Development staff including clinical leaders and specialists to continually update existing standards of care and ensure that educational needs are met. Participate in orientation of new employees.

Collaborates with the administrative coordinators in scheduling and insurance clearance.

Collaborates with CVI Leadership for the development of capital and operational budgets with attention focused on ability to meet patient treatment needs. Participates in administrative meetings regarding the structural heart program operational budget.

Performs other duties as assigned.

BASIC KNOWLEDGE:

Graduate of an accredited medical business education program or equivalent experience required. Minimum high school diploma. Bachelor's degree in management, business administration, or health care administration preferred.

EXPERIENCE:

Five years' related experience in the management or administration of a physician practice or hospital outpatient department. Knowledge of and compliance with RIDOH, Joint Commission, HIPPA, ACGME and other regulatory bodies and standards. Computer skills including Microsoft Office.

SUPERVISORY RESPONSIBILITY:

Supervisory responsibility for up to 30 FTEs.

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Work Type:

Work Shift:

Daily Hours:

Driving Required: