New

Mortgage CSR Manager

TEKsystems
$33.65 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Carrollton
Feb 17, 2026
Customer Experience Manager Overview We're seeking an experienced Customer Experience Manager to lead a team of Customer Experience Specialists within our Mortgage Fulfillment Division. This leader will drive operational excellence, elevate customer satisfaction, and ensure all workflow, queue, and performance standards are consistently met. Key Responsibilities * Lead & Develop the Team: Manage and coach a team of Customer Experience Specialists to deliver bestinclass service throughout the mortgage fulfillment process. * Operational Oversight: Monitor, manage, and optimize daily queues, ensuring staff adherence to schedules, specialty skill assignments, shifts, meetings, and training. * Performance Management: Track key metrics, evaluate individual and team performance, and provide ongoing coaching to meet and exceed targets. * CrossFunctional Collaboration: Partner with internal teams to identify and prioritize customer pain points and process gaps. * Process Improvement: Lead initiatives and crossfunctional projects to enhance workflows, implement system improvements, and elevate the overall customer experience. * Culture Champion: Model behaviors aligned with our organization's culture, values, and customerfirst mindset. Required Skills & Experience * Proven management experience in a call center environment with strong customer service leadership. * Experience using call monitoring tools/software to assess and improve service quality. * Demonstrated success in pipeline and queue management. * Financial services and mortgage industry experience is required. * Strong understanding of Federal, State, and Local mortgage regulations. * Advanced proficiency in Microsoft Office products (Excel, Access, Word, PowerPoint). Top Skills * Mortgage Customer Service * Leadership / Supervisor Experience * KPI & Performance Management * Loan Operations * Customer Experience Strategy Experience Level Intermediate Level Job Type & LocationThis is a Contract to Hire position based out of Carrollton, TX. Pay and BenefitsThe pay range for this position is $33.65 - $33.65/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Carrollton,TX. Application DeadlineThis position is anticipated to close on Feb 28, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.