Housing Choice Voucher Supervisor

Housing Choice Voucher Supervisor:

The Housing Opportunities Commission of Montgomery County (HOC) was established in 1974 to better respond to the County's need for affordable housing. HOC is authorized to acquire, own, lease, and operate housing; to provide for the construction or renovation of housing; obtain financial assistance from any public or private source to assist its housing activities; and arrange for social services, resident services, and daycare.

Location of Job: Derwood, MD

Job Description:

This is a professional management position responsible for the supervision of professional staff, establishing and maintaining work standards, coordinating work function assignments and work plans. The position also requires the ability to plan and manage waitlist, intake and PBV leasing staff in a productive and efficient manner. Must be able to coordinate with other functions within the Housing Resources Division as well as other divisions and governmental departments.

The Housing Choice Voucher Supervisor must have knowledge of the principles and practices of supervision, administration and management and knowledge of Federal, State and local laws and regulations to administer the Housing Choice Voucher Program. Will plan and coordinate the center with guidance from the Assistant Director of HCV. The Housing Choice Voucher Supervisor will also be responsible for improving the methods of providing services to clients, recommend changes, and implement guidelines and procedures to address changes in regulations, technology, and workforce. The work involves the management and direction of professional union employees in a wide range of processes and methods. The Housing Resources Supervisor will be responsible for scheduling, managing and addressing the needs of staff and clients at the Service Centers. The Housing Choice Voucher Supervisor also has a direct impact on the quality of the services provided to the clients, landlords, staff and community.

Personal contacts include other HOC employees throughout the agency and outside agencies both governmental and private, for the purpose of negotiating, persuading or presenting issue to others. Work is generally performed in a normal office environment with no significant hazards.

Responsibilities

• Supervise, encourage and motivate assigned staff.
• Oversee assigned personnel with recommendations for training, career advancement, and staff performance.
• Manage and consistently improve the delivery of customer service and oversee the completion of program transactions to ensure they are timely and accurate.
• Review and evaluate the effectiveness of the unit's workflow and interaction with other units by making recommendations for new policies and procedures.
• Manage the waitlist including pulling families off of the waitlist in accordance with program regulations.
• Oversee staff in administration of other waitlist functions such as updates and notifying applicants of status changes.
• Manage staff conducting eligibility determinations and voucher issuance for HCV.
• Oversee voucher issuance process to include tolling time and expiration of vouchers.
• Administer PBV leasing process to include waitlist pull, eligibility, unit selection and lease up.
• Develop reports to reflect HCV utilization, PBV occupancy and manage the 2-year tool as required by HUD. Make recommendations on utilization and waitlist pulls.
• Compile data on attrition and success rates to inform waitlist pulls and process improvements.
• Oversee staff conducting applicant and landlord briefings and assist in developing materials to make presentations effective and understandable.
• Train new Housing Specialists on applicable laws, regulations and procedures.
• Monitor, under the guidance of the Assistant Director, the implementation of HOC policies and procedures for certification and recertification of families.
• Provide monthly statistical data on Center activity, including financial activity.
• Represent the Center both verbally and in writing through presentations to community groups and agencies.
• Perform other related duties as required.

Minimum Qualifications:

Experience

• At least five (5) years of experience in subsidized housing with extensive knowledge of affordable housing products and related services.
• At least four (4) years of supervisory experience
• Previous experience in a union environment, preferred

Education:

• Graduation from an accredited college or university with a Bachelor's Degree in Social Services , Business Administration or related field (Masters' degree preferred)

Knowledge, Skills and Abilities

• Knowledge of Federal, State and local laws and regulations pertaining to subsidized housing programs
• Ability to communicate well, and to speak effectively in public
• Excellent interpersonal skills and the ability to interact with people of varied backgrounds
• Marketing and training experience
• Ability to use computer software

*Grade 22 Min: $65,642/ Mid: $86,890 / Max: $108,138 | | Salary determined by departmental budget- Offer commensurate with experience

HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace.

HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.