New 
Customer Service II
 Spectraforce Technologies | |
 United States, Illinois, North Chicago | |
 Feb 17, 2026 | |
| Length of Contract: 6 months with possibility to extend. Location/Site: 480 S Highway US 45, Grayslake, IL - 100% onsiteM-F 7am-3:30pm / 40hr per week Job description:Monitors and addresses telephone calls through ACPRU clinical subject recruitment call system. Pre-screen potential subjects using approved recruitment questionnaire and discuss previous medical history per subject. Assigning subject number E-source including entering demographics and medical history information.Responsible for performing duties to ensure studies conducted at the ACPRU are filled with qualified clinical trial subjects.Responsible for timeliness of follow-up calls for each subject including overview of study objectives with inclusion/exclusion criteria, length of trial, number of outpatient visits, missed screening appointment, check-in reminders call, screening cancellations within 24 hours.Ensure response to and assignment of all inbound, outbound, email and text messages within 24 hours.Assist in identifying future ACPRU needs and identify new strategies to recruit trial subjects based on previous database use and trial enrollment. Call Center average quarterly of calls is between 4-5k volume Qualifications: - Phone center experience (must have). Someone used to call volume and processing calls will be ideal candidate - Associate's degree or higher - Basic medical knowledge Enable Skills-Based Hiring No Provide the days of the week and the hours that this position will require: (No Value) | |