New

Service Desk Technician I - IT

Henderson Engineers
parental leave, paid time off, sick time, 401(k), profit sharing
United States, Kansas, Lenexa
8345 Lenexa Drive (Show on map)
Feb 17, 2026
At Henderson, we're about more than just buildings We're about the people, experiences, and longevity of a building. We're a company of problem-solvers and innovators known for our technical excellence and ability to provide come up with out-of-the-box solutions when it comes to design and construction. We love the process of bringing buildings to life - and keeping them in shape long after the doors open. As an ESOP, each of our employee-owners are an essential part of our mission to lead the industry in innovation, sustainability, and client experience. With a vision to build a better world, Team Henderson has a people-first culture and diverse portfolio of world-class facilities. It's What We Do We provide total building system design and construction services across multiple high-growth markets throughout the country for industry leaders. You'll get to use your talent to work on projects for some of the biggest names in mission-critical, higher education, sports, healthcare, grocery, restaurant, and retail within the sectors we serve in business, community, grocery, health, retail, and venue. It's How We're Different We're about more than just buildings. We're about you. You, and the hundreds of passionate employee-owners who make us who we are. We've always been committed to providing an inclusive workplace where people can bring their full self to work and helps people reach their full potential - both as professionals and individuals. Together, we provide dream up innovative solutions for our clients industry-wide problems, design and construct spaces that become landmarks, and toast the good life at our happy hours. Take a peek into what makes us different here: https://youtu.be/AIt17t_uJ-A?si=oSMy5zQeUcb_faE3 Position Summary: The Service Desk Technician I is the first point of contact for technical support within the organization. This role is responsible for providing Tier 1 support to end-users, resolving basic technical issues, managing IT assets, and contributing to internal documentation. They are customer-focused, detail-oriented, and eager to grow their technical skills in a fast-paced environment. Key Responsibilities: Respond to and resolve service desk tickets as assigned in a timely and professional manner, while providing a high-quality, consistent service experience within the defined Service Level Agreement (SLA). Provide excellent customer service through phone, email, and in-person interactions. Assist with desk moves, badge provisioning, and PPE equipment (i.e. hardhats, safety vests) distribution. Support the reservation and set up of A/V and other meeting equipment. Perform password resets and basic account troubleshooting. Install and configure software applications on user devices. Diagnose and resolve basic hardware issues (e.g., peripherals, monitors, keyboards). Support VDI (Virtual Desktop Infrastructure) connections and printer installations. Assist with imaging and deployment of new devices. Adhere to established IT policies, procedures, and standards, and makes suggestions to improve processes. Maintain accurate inventory of IT assets including laptops, desktops, and peripherals. Tag new equipment with asset labels and update asset tracking systems. Process RMAs (Return Merchandise Authorizations) for defective equipment. Coordinate device upgrades and recycling of decommissioned hardware. Document and maintain end-user technical support articles for the proper use of hardware and software. Qualifications: High school diploma or equivalent required. Technical certifications (e.g., CompTIA A+, Network+) or other relevant technical training preferred. 1 year of experience in technical support or service desk role preferred. Foundational understanding of Windows OS, Microsoft Office, basic networking principles including office / home connectivity over wired and wireless networks, and common IT tools and concepts. Experience with ITSM tools (e.g., ServiceNow, HALO, Jira Service Management). Strong communication and interpersonal skills. Ability to prioritize tasks and manage time effectively. Demonstrates professionalism, reliability and integrity with respect to job requirements, exhibiting effective written and verbal communication skills. Comfortable working with Microsoft Windows-based computers (laptops, desktops, peripherals) and basic network hardware. Must demonstrate proficiency in all core competencies as described and characterized in this job description. Other duties as assigned Provide coverage for early (7am) and late (6pm) shifts as needed to ensure coast to coast coverage Availability after hours to address emergencies, outages and break-fixes Availability to participate in occasional service desk maintenance windows occurring outside normal working hours Occasional transportation of IT equipment (less than 50 pounds) Occasional physical activity including ascending/descending ladders, positioning self under desks, working in IT closets, etc. May occasionally travel to national offices (2-4 times/year) Ability to read, write and communicate in English. Let's Talk Perks We take care of our people. As a Henderson employee, you'll enjoy some pretty awesome perks. Trust us, your friends will all have work envy. Culture Flexible Work Hours (Because we all need to balance work and life.) Casual Dress Code (Be yourself, please.) Paid Volunteer Time (We literally pay you to volunteer.) Paid Parental Leave (Because we know both parents deserve to be there for a new child.) Health and Wellness Initiatives (Get Fit and Stay Fit.) Receptive and Forward-Thinking Leadership (Our doors are always open.) Clear Career Path Options (We want you to excel.) Benefits Industry-leading 401K match and profit sharing (When the company succeeds, we all share in that success.) Employee Stock Ownership Plan (Yes, our employees are the owners.) Paid Training for Professional Development (We'll pay for the time you take getting better at what you do.) Performance Bonuses (When you do well, we reward you for your work.) Comprehensive and Extensive Insurance (We've got you covered.) Paid Term Life and Disability (We've got your family covered, too.) Health Savings Account & Flexible Spending Accounts (We'll help you take advantage of tax savings.) Paid Time Off and Sick Time off (Take a break. You deserve it!) Financial Wellness & Coaching Program (Financial security makes you a happier team member.) More information can be found here - https://www.hendersonengineers.com/careers/. Henderson Engineers, Inc. and Henderson Building Solutions are EEO Employers/Vet/Disabled and participate in the E-Verify program. Applicants for positions with Henderson Engineers/Henderson Building Solutions must be legally authorized to work in the United States, and verification of eligibility will be required at the time of commencement of employment. All offers will be contingent upon completion of the hiring process including verifications and background checks as required for employment. To all recruitment agencies: Henderson does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of Henderson without a prior written search agreement will be considered unsolicited and the property of Henderson. Please, no phone calls or emails. NOTICE TO CANDIDATES: RECRUITMENT FRAUD ALERT Henderson representatives conduct all email communications exclusively through a company email address that ends with @hendersonengineers.com, @hendersonbuilding.com. We extend offers of employment only after a comprehensive interview process and will never ask you for a payment of any sort nor offer one for any reason. Henderson will not ask any applicant to purchase equipment, nor offer to reimburse any applicant for expenses incurred prior to employment. We will not request personal information until a legitimate offer of employment has been extended. If you suspect a recruitment attempt is fraudulent, you should cease communications. All legitimate job opportunities are posted on our company website's careers page.