Enterprise Operations Center Specialist - Mid
 DMI (Digital Management, Inc.) | |||||||
tuition assistance, 401(k)
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 United States, Virginia, Alexandria | |||||||
 Feb 17, 2026 | |||||||
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Enterprise Operations Center Specialist - Mid
About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com About the Opportunity Enterprise Operations Center Specialist - Mid DMI, LLC Location: Alexandria, VA At DMI, we don't just monitor systems - we safeguard the performance and reliability of mission-critical federal environments. We are seeking a technically strong Enterprise Operations Center Specialist - Mid to support secure enterprise systems within a high-visibility operational environment. This role is ideal for a skilled professional who thrives in structured, fast-paced settings and wants to play a direct role in maintaining operational stability across complex enterprise infrastructure. Why Alexandria, VA? Working in Alexandria places you just minutes from Washington, DC and at the center of federal innovation and operational execution. The region offers: * Proximity to major federal agencies and mission-driven programs * A strong GovCon and enterprise IT ecosystem * Long-term career mobility within the federal technology space * Access to professional networking and industry development opportunities Beyond work, Alexandria provides: * Waterfront views and historic Old Town charm * Walkable neighborhoods and vibrant dining * Easy Metro access and commuter convenience * Close proximity to Northern Virginia and Maryland suburbs * Weekend access to the Blue Ridge Mountains, Chesapeake Bay, and East Coast cities It's a location where technology professionals can grow their careers while enjoying a well-connected and dynamic community. Why This Role Matters As an Enterprise Operations Center Specialist - Mid, you will support the day-to-day stability, monitoring, and operational performance of enterprise systems. Your work ensures that events are identified early, incidents are resolved efficiently, and enterprise infrastructure remains resilient. Your impact will directly influence: * System reliability and performance continuity * Incident detection, diagnosis, and resolution speed * Monitoring accuracy and operational visibility * Continuous improvement of enterprise operations processes This is a hands-on role within a 24x7x365 operational environment supporting mission-critical federal systems. Key Responsibilities: * Perform day-to-day activities required to monitor systems for events or alerts * Coordinate resolution of events and alerts * Monitor and identify problem areas and coordinate resolutions * Apply expertise on multiple complex work assignments * Utilize software and hardware tools to identify and diagnose complex problems and factors affecting systems * Document monitoring activities and incident resolutions * Escalate issues following established procedures * Participate in 24x7x365 shift operations * Generate operational reports and performance metrics * Support implementation of monitoring improvements * Maintain runbooks and operational procedures What Success Looks Like Within your first 90 days, you will have: * Demonstrated strong command of enterprise monitoring tools and operational procedures * Contributed to timely incident resolution and SLA adherence * Built trusted working relationships with infrastructure and support teams * Strengthened documentation and monitoring consistency Long term, you will be recognized as a dependable, technically capable contributor within the Enterprise Operations Center. Qualifications What You Bring Required Qualifications: * Minimum 4 years of related experience providing support to an enterprise operations center * Experience monitoring and managing enterprise systems and networks using advanced technologies and tools * Knowledge of complex IT infrastructure and troubleshooting methodologies * Proven ability to diagnose and resolve technical issues * Understanding of monitoring platforms and ITSM processes Education & Substitutions Bachelor's degree from an accredited institution or equivalent professional experience Education substitutions accepted per contract guidelines: * No Degree: 2 additional years experience * Associate's Degree: 1 additional year experience * Bachelor's Degree: Meets baseline requirement * Master's Degree or PhD: No additional experience required Preferred Skills * ITIL Foundation certification * Experience with multiple monitoring platforms and tools * Knowledge of Windows, Linux, and network infrastructure * Understanding of application performance monitoring * Strong analytical and troubleshooting skills * Ability to work effectively in shift-based operations Background Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance. Citizenship Status Required: Must be a U.S. Citizen Physical Requirements: None required for this position. Why Join DMI? This opportunity offers the chance to contribute to secure enterprise operations within a structured federal environment while strengthening your expertise in enterprise monitoring and incident management. At DMI, you'll collaborate with experienced professionals, support mission-driven systems, and play a direct role in delivering stable, high-performing technology services that support national-level operations. If you're ready to build your enterprise operations expertise and make a measurable impact - we encourage you to apply. #LI-MS3 Working at DMI DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:
Do What's Right
- We lead with honesty and integrity.
These values aren't just ideals-they show up in how we support every part of your well-being:
DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together. ***************** No Agencies Please ***************** Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions. | |||||||