User Support Specialist A3

GRAEF, a leading U.S. consulting firm, has been providing quality engineering, planning and design services to our clients since 1961. With our Headquarters in downtown Milwaukee, WI, GRAEF has over 300 employees in 10 offices throughout WI, IL, MN and FL. Honored to be named a Top Workplace by the Milwaukee Journal Sentinel and a Best Places to Work recipient by the Milwaukee Business Journal, GRAEF is more than just a business - we are a committed employer and community member. We invest in our employees, as we do our clients, providing a challenging and rewarding environment where our employees can grow both personally and professionally.

We have a new opportunity available for an energetic User Support Specialist to join our Technology Services team. Our User Support Specialist is someone who enjoys problem solving and will focus on efficiently and effectively supporting end users, setting up and maintaining PC's, arranging repairs, responding to Help Desk requests, deploying software, maintaining PC and peripheral inventories and so on, for our 10 offices throughout the U.S. This opportunity is a great fit for someone ready to learn from others on a fun, collaborative team. We offer schedule flexibility.

Our ideal User Support Specialist...

• has a positive attitude.
• has ideas they want to share.
• is proactive.
• is able to work independently and is detail-oriented and highly organized.
• is team oriented.
• is eager to learn new technologies and continue their ongoing education.
• is able to provide excellent internal customer service.
• is an excellent verbal and written communicator.
• is able to move PC and network equipment when needed, and able to lift up to 50 lbs. on occasion.
• is able to travel on occasion.
• is willing to work outside typical hours from time to time.

As GRAEF's User Support Specialist, enjoy responsibilities like:

• Monitoring service desk for incidents and requests.
• Supporting local and remote users.
• Supporting small and large format printing.
• Escalating issues to vendors and partners when necessary.
• Documenting processes and procedures.
• Supporting basic applications such as Microsoft Office, Teams and others.
• Maintaining service desk records, document service calls.
• Providing technology support for PC hardware, Windows operating systems and software.
• Deploying PC hardware and peripherals.
• Participating in on-call rotation.
• Maintaining hardware and software inventories.
• Coordinating with other members of the Technology Services team.
• Participating in Technology Services projects when necessary.
• Educating end users when required.
• Participating in continuing education.
• Providing status reports.

We are considering candidates who possess the following required qualifications:

• Associates degree in Information Technology preferred, or equivalent experience.
• A minimum of 3 years of experience, those with more experience are also encouraged to apply.
• Excellent organizational skills, strong attention to detail and a positive attitude.
• ITIL certification a plus.

Why GRAEF? We are proud to offer you a complete benefit package which includes:

• Training, Mentorship, and Leadership Development Programs
• A team atmosphere dedicated to open communication and collaboration
• Flexible Hours
• Embed yourself in the community by participating in numerous outside activities that GRAEF endorses and supports
• Exciting downtown office location, with free amenities, including onsite fitness center, pickleball courts, and more
• Free covered parking
• Parental Leave
• Paid Time Off
• Medical/Dental/Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability
• Flexible Spending Plans
• Retirement Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Tuition Reimbursement
• Casual Dress

Equal Employment Opportunity Employer/Affirmative Action Employer - Disabled/Vets