Business Development Specialist, Road US

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Atlanta, GA

Division: Road US
Job Posting Title: Business Development Specialist, Road US
Time Type: Full Time

Summary

At DSV Road, the Business Development Specialist is responsible for driving profitable growth by acquiring new customers, reactivating dormant accounts, and developing early-stage relationships within the small and mid-sized customer segment. This role manages a high-volume sales pipeline and converts leads to active customers using primarily phone, email, and CRM-driven outreach. The position focuses on fast response times, disciplined follow-up, and consistent onboarding to establish long-term customer value. The Business Development Specialist works closely with Pricing, Operations, and Sales Support teams to develop service solutions and ensure successful customer onboarding.

Duties & Responsibilities

Financial & Growth Execution

• Prospect and acquire new customers through outbound outreach including phone, email, and digital platforms.
• Reactivate inactive or churned customer accounts.
• Convert qualified leads into active shipping customers and revenue-generating accounts.
• Identify and execute upsell and cross-sell opportunities within new and reactivated accounts.
• Encourage one-time shippers to become recurring customers to improve retention and account activation.
• Meet or exceed assigned activity, pipeline, and revenue performance metrics.

Pipeline & CRM Management

• Build, manage, and prioritize a structured sales pipeline within the company CRM system.
• Qualify leads using defined criteria and advance opportunities through the sales cycle.
• Maintain accurate and complete CRM documentation, forecasting, and activity tracking.
• Monitor pipeline progress and maintain follow-up schedules to ensure timely movement of opportunities.

Customer Engagement & Sales Execution

• Execute high-volume outbound outreach via calls, email, and digital platforms.
• Identify customer needs, service gaps, and buying triggers to appropriately position company solutions.
• Apply solution-based selling techniques to close opportunities efficiently.
• Provide timely follow-up and consistent communication to customers.
• Support onboarding of new customers to ensure a positive initial experience and repeat business.

Operational & Internal Collaboration

• Collaborate with Pricing, Sales Support, and Operations to develop competitive service offerings and confirm service feasibility.
• Coordinate onboarding activities and handoff to operational teams.
• Share customer feedback and market insights to improve lead quality and targeting.
• Communicate customer expectations and service requirements to internal stakeholders.

Other duties and projects assigned

Qualifications & Work Experience

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Logistics, Sales, or a related field preferred.
• 1-3 years of inside sales, business development, customer service, or commercial experience preferred.
• Experience working in a KPI-driven or quota-based environment preferred.
• Experience using CRM platforms (Microsoft Dynamics or similar) preferred.
• Basic understanding of transportation, logistics, or supply chain services preferred.

Skills & Competencies

• Strong written and verbal communication skills.
• Customer-focused mindset with the ability to build relationships remotely.
• Organized with strong time management and follow-through.
• Ability to manage a high volume of outreach activities daily.
• Comfortable working in a fast-paced, metrics-driven environment.
• Problem-solving and needs-discovery skills.
• Basic commercial and pricing awareness.
• Collaboration and cross-functional communication skills.
• Resilience and persistence in a sales environment.

Physical Demands

The position primarily involves sedentary office work requiring extended periods of sitting and frequent computer and telephone use. The employee must be able to type, read from a screen, and communicate effectively through phone and virtual communication platforms throughout the workday. Occasional standing, walking, reaching, and lifting of light office materials up to approximately 15 pounds may be required. The role may also require periodic travel to customer locations, meetings, or company sites, including travel by car and occasional air travel.

Work Environment

This position operates in a professional office or remote office environment and involves frequent use of computers, headsets, and communication technology. The role requires daily interaction with internal teams and external customers through phone, email, and virtual platforms in a fast-paced, performance-driven setting.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

For this position, the expected base pay range is $55,000 - $68,000 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.

Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.

To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.