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Import Agent II

Yusen Logistics Americas Inc.
$44,782-$69,101
paid holidays, long term disability, tuition assistance, 401(k)
United States, Massachusetts, Billerica
Apr 10, 2026

Import Agent II
Job Locations

US-MA-Billerica




Job ID
2026-6156

# of Openings
1

Category
Administrative

Type
Regular Full-Time



Overview

Salary Range: $44,782-$69,101

Position Summary

The primary function for this position will be an Air Import Agent who is responsible for "breaking apart" consolidated freight shipments imported into the US via air carriers. The Import Agent is engaged in the preparation of files, distribution of documents, collection of funds associated with the breakdown (break bulk) of import consolidations. This role will also be facciliating the shipment of cargo via air (exports). This role will be responsible for receiving shipping instructions and following customer specific guidelines in the preparation and transmission of export transactions.



Responsibilities

Essential Duties and Responsibilities

    Efficient "break down" of consolidated freight shipments imported into the US - Compiling master airway bills and breaking down consolidation into house airway bills. Verify system generated information with actual documents and ensure accuracy.
  • Maintain files: enter file data, including but not limited to -- opening the file, entering and updating online system with applicable data elements, billing the file, issuing applicable forms and documents, and closing the file.
  • Communicate clearly, timely and effectively with overseas offices, agents, customers and domestic vendors - notify arrival of shipments, distribute documentation, track movement of shipment from origin to destination which may involve arranging release and delivery at destination according to customer requirements, proactively communicate status of shipments and process "exceptions" (shipments on delayed flights, split shipments etc )
  • Handle accounting processes as they apply to the break bulk department - print invoices for HAWB amends incorrect air freight rates, transfer fees, revises prepaid/collect charges , files claims in case of damaged goods .
  • Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures.
  • Communicate with carriers, origin and destination locations regarding shipment status, special handling and delivery processes.
  • Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
  • Execute/Coordinate tasks on the shipments to meet both customer and Yusen SOP requirements: booking approvals, processing pre-alerts, governmental filings(FMC/NRA,AES, AFR,etc), executing delivery, ensuring proper invoicing, etc.
  • May be responsible for special shipments involving perishables (live animals, cherries, or any temperature controlled/reefer shipment, etc.) and/or be in charge of special accounts.
  • Required to cover some weekend days and company observed holidays.
  • Responsible for meeting KPI's (Key Performance Indicators) for Import operations
  • Perform other duties and projects as assigned


Qualifications

High School Diploma and or GED, plus three to five years of experience in an import department of a freight forwarder or customhouse broker.

Ability to utilize Microsoft Office and other programs to produce status report and other documents. Experience with Cargowise is a plus.

Preferred

IATA Dangerous Goods Certificate

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

  • Medical, Dental, and Vision beginning the 1st of the month following start date
  • 401k with a company match
  • Standard 10 days PTO
  • Eligible for bonus plan
  • 7 Paid Holidays
  • Eligble for OT pay if applicable
  • Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.

www.yusen-logistics.com/

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage.

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