New

Manager, People Business Partner Support Center

Coffee and Bagel Brands
United States, Colorado, Denver
Feb 18, 2026
Brand: Bagel Brands Bagel Brands is the parent company for your favorite breakfast brands, Einstein Bros. Bagels, Bruegger's Bagels, Noah's NY Bagels, and Manhattan Bagel. We believe in the bagel and how it has the unique ability to bring people together. Our team has a standard set of values and behaviors that allow us to spread a little more joy and happiness in the world. They let us laugh, smile, and enjoy each other's company a little more. These are the behaviors that guide how we work, how we treat each other, and how we treat our guests. We believe that there is no better way to make someone's day than with a warm, fresh-baked bagel and a heart-felt good morning. The Support Center Manager, People Business Partner serves as a strategic partner to Support Center and Executive leaders, enabling business performance through strong people practices, talent development, and effective execution of people programs. This role balances strategic partnership with hands-on leadership, ensuring talent management programs, people processes, and employee experiences are delivered consistently and effectively within the Support Center. In alignment with Bagel Brands' Mission, Vision, and Values, this role fosters a culture of ownership, accountability, growth, and support-helping leaders and teams do their best work. Department:People Department Reports to:Director of Talent Management Base Salary Range:$95,000 to $105,000 annually Bonus:15% annual incentive target Compensation is based on experience, qualifications, and internal equity. This position is hybrid and located in Denver, CO at the Corporate Headquarters, Support Center. Address: 1720 S. Bellaire Street, Skybox suite, Denver, CO 80222 RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: Strategic People Business Partnership Serve as the primary People Business Partner for Support Center leaders and members of the Executive Team, providing guidance on organizational design, performance, engagement, and talent decisions. Translate business priorities into people strategies that support growth, effectiveness, and culture. Act as a trusted advisor on employee relations, leadership effectiveness, performance management, corrective actions, and change management. Talent Management & Development (Support Center) Partner with Director, Talent Management and People Leaders to execute performance management, talent review, and succession planning processes for the Support Center. Ensure consistent, high-quality performance conversations, goal alignment, and development planning. Partner with Support Center leaders on organizational design, ensuring departmental structures, role clarity, and talent deployment align with evolving business priorities and strategic goals. Support leadership development efforts by reinforcing leadership competencies and development expectations within the Support Center. Partner on career pathing, succession planning, internal mobility, and readiness planning for key roles. Employee Relations & Culture Lead employee relations efforts for the Support Center, including investigations, conflict resolution, and performance management support. Coach leaders on effective feedback, accountability, and employee engagement practices. Serve as a culture ambassador, reinforcing Bagel Brands' values of ownership, collaboration, and support. People Processes & Administrative Leadership Partner with Total Rewards, People Services, and Recruiting to ensure smooth execution of people processes, including merit, bonus, performance reviews, onboarding, and offboarding. Partner with Total Rewards to support compensation decisions for the Support Center, ensuring internal equity, market alignment, and thoughtful application of benchmarking insights from a business partner perspective. Own the end-to-end onboarding process for Support Center employees, partnering with hiring managers to ensure timely coordination, role clarity, system readiness, and a positive new hire experience aligned with Bagel Brands' Mission, Vision, and Values. Support communication and rollout of people programs, ensuring clarity, adoption, and consistency. Identify process gaps or inefficiencies and partner on continuous improvement efforts. Talent Analytics, Insights & Adoption Analyze and interpret Support Center talent data, including performance outcomes, readiness, internal mobility, engagement themes, and turnover trends. Partner with the Director of Talent Management to prepare insights that inform talent reviews, workforce planning, and leadership decisions. Support leaders with data-informed preparation for performance and talent conversations. Drive local adoption and follow-through on talent and engagement initiatives, ensuring leaders translate insights into action. Provide feedback and recommendations to improve enterprise talent programs based on Support Center experience. Collaboration with Recruiting & Workforce Planning Operate as part of the Support Center People triad alongside Support Center Recruiting and Support Center leaders. Support internal mobility and pipeline development in collaboration with Recruiting and Talent Management. Use talent data and insights to anticipate needs and inform workforce planning discussions. LEADERSHIP COMPETENCIES While this is an individual contributor role, the Manager, Support Center People Business Partner is expected to demonstrate Bagel Brands' core leadership behaviors through reliability, collaboration, and execution. Effective Communication: Communicates clearly and credibly with leaders and employees, adapting messages to the audience and business context. Accountability & Ownership: Takes ownership for outcomes, follows through on commitments, and models high standards of performance. Adaptability & Perseverance: Navigates ambiguity and change with resilience, maintaining focus and momentum. Empowerment: Builds leader capability by coaching, developing, and enabling others to take ownership. Curiosity: Seeks to understand the business, people trends, and best practices to continuously improve impact. Self-Awareness: Demonstrates awareness of personal impact and aligns behavior with Bagel Brands' values. REQUIRED KNOWLEDGE, SKILLS, & EXPERIENCE Bachelor's degree required; HR or related field preferred. 5-8 years of progressive HR experience, including business partner or generalist roles. Demonstrated experience partnering with senior leaders in a corporate or support center environment. Experience supporting performance management, talent reviews, and employee relations. Strong judgment, communication, and relationship-building skills. Experience in restaurant, retail, hospitality, or other fast-paced environments preferred. PHYSICAL DEMANDS This role requires the ability to perform work primarily in a seated, office-based environment, with occasional movement throughout the workplace and limited travel. These requirements may be met with or without reasonable accommodation. The duties of this position may change from time to time. The Company reserves the right to add or delete duties and responsibilities at the discretion of the Company or its managers. This job description is intended to describe the general level of work being performed and is not intended to be all-inclusive. Bagel Brands is committed to providing equal employment opportunity and fair treatment in employment for all individuals. We do not discriminate on the basis of any characteristic protected by applicable federal, state, or local law. Employment decisions are based solely on qualifications, merit, and business needs. **Ranges reflect what employer reasonably and in good faith expects to pay for such position. Address: \| 1720 S Bellaire St. Skybox , Denver, Colorado 80222 \| The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations. The duties of this position may change from time to time. Bagel Brands reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Bagel Brands is committed to providing equal employment opportunity, and fair treatment in employment without regard to race, ethnicity, color, religion, gender/gender identity or expression, sexual orientation, age, national origin or ancestry, physical or mental disability, military status or any other basis in protected by applicable federal, state and local law. Bagel Brands makes employment decisions based solely on qualifications for the position.