Front Desk Customer Coordinator - Administrative Officer 1

The Customer Service Center within the Department of Community and Economic Development is currently inviting applications for the position of Front Desk Customer Coordinator. This role is essential as it establishes the primary point of contact between DCED and the public, ensuring that individuals receive timely and friendly assistance regarding the various programs and services offered by the department. As the Front Desk Customer Coordinator, you will be responsible for delivering technical support and accurate information while adeptly addressing and resolving any issues that may arise. This position not only requires a commitment to customer service excellence but also offers a unique opportunity to engage with the community and make a meaningful impact through public service. If you are passionate about helping others and are ready to take on this rewarding challenge, we encourage you to apply today!

In this position, you will serve as the initial point of contact for visitors at the DCED Front Desk, requiring you to maintain a comprehensive understanding of the various meetings occurring on-site. Your responsibilities will include enforcing security measures at the front desk, particularly for external clients visiting the Keystone Building's 4th Floor offices. This involves the effective use of visitor badges, maintaining a visitor log, and managing the digital meeting request form to ensure compliance with security protocols.

Additionally, you will uphold the administrative standards of the DCED Front Desk by overseeing the current systems and procedures, which includes the collection and distribution of all Customer Service Center mail to the appropriate agency areas. You will also be tasked with reviewing and assigning Single Applications for Assistance, identifying any potential issues or technical errors within the applications.

Furthermore, your role will involve acting as a public liaison, engaging with civic organizations, businesses, government agencies, and community groups to communicate the availability and qualification criteria for the Single Application for Assistance, which necessitates a strong oral and written communication skillset. Lastly, you will be responsible for fostering and maintaining productive working relationships with economic development organizations, other state agencies, businesses, the public, and DCED executive and program staff.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time up to 1 day per week (Friday). In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $51,971.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience in varied office management or staff work; and bachelor's degree; or
• Any equivalent combination of experience and training.

Additional Requirements:

• You must have at least three years of experience greeting stakeholders, internal staff, and customers immediately while providing a positive, professional, and welcoming atmosphere.
• You must have at least three years of experience effectively communicating via email, memos, and telephone with internal staff and external partners.
• You must have at least two years of experience providing technical support to internal and external customers requiring assistance with systems, applications, and programs.
• You must have at least three years of experience prioritizing urgent administrative tasks while simultaneously managing telephone lines and greeting in-person visitors.
• You must be able to perform essential job functions.

• Proficient in full Microsoft Office Suite

• You must attach a cover letter and resume to your application for review by the hiring manager. However, the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.