New

Diversion Case Manager - Individual Homelessness

Community Teamwork
life insurance, vision insurance, paid time off, paid holidays, sick time, tuition reimbursement, 401(k)
United States, Massachusetts, Lowell
Feb 19, 2026
Diversion Case Manager - Individual Homelessness Pay Range $24.00 to $27.00 per hour Company Overview Community Teamwork is a private non-profit organization located in Lowell MA. We employee over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities. Position Summary The Diversion Case Manager is responsible for providing case management to participants and providing advocacy, support, and referral information and assisting individuals to overcome barriers to becoming self-sufficient. Essential Functions and Responsibilities Conduct outreach and assessments in the community (Greater Lowell and Merrimack Valley Region) Evaluate and assess referrals using a Housing First framework Collaborate with local homeless service providers to facilitate smooth transitions from shelters to permanent housing Maintain accurate case records and collect data for statistical analysis Develop and implement participant-centered service plans, focusing on achieving participant goals Monitor participant progress, identifying strengths, needs, barriers, and goals to sustain housing and increase self-sufficiency Educate participants on daily living activities and refer them to necessary service providers Conduct home visits and assist participants in accessing community resources Uphold the values of CTI - Equity, Integrity, Compassion The duties listed above are representative of the work performed. Other related duties may be assigned. Qualifications High School Diploma or equivalent education Relevant experience in case management or a related field Knowledge of community resources for low-income individuals and families Empathy and understanding of homelessness and related issues Excellent customer service skills and ability to communicate effectively with supervisors, coworkers, volunteers, donors, and participants Ability to manage multiple priorities in a fast-paced environment Proficiency in basic computer software and data collection systems Strong crisis management skills Ability to maintain accurate records and confidentiality Preferred Qualifications Bilingual (English/Spanish, English/Haitian-Creole, English/Khmer, English/Portuguese) Benefit Information At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness. We offer: 4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays Medical, Dental, and Vision Insurance - Company Paid Life Insurance - Critical Illness Insurance-Pet Insurance Tuition Reimbursement - Career Advancement and Professional Development Opportunities 5% employer contribution to your 401K retirement account after 6 months of employment Great coworkers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve Equal Opportunity Employer - Vets/Disabled This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.