Manager - Hotel Operations

Why Bally's?

Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

The Manager - Hotel Operations functions as the strategic business leader of the property's hotel division, including Front Desk, Housekeeping and Hotel Sales

Responsibilities:

• Responsible for leading daily operations and managing staff for the Hotel operations department (Front Desk, Housekeeping, RV Park, Valet); functions as a strategic leader of the hotel with responsibility for all aspects of the operation. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
• Maintains all master and direct bill accounts and coordinates with Accounting staff to ensure correct billing.
• Develops hotel policies and services, and resolve occupants' complaints while supporting all customer service programs.
• Responsible for maintaining maximized occupancy and revenue for Hotel operations.
• Makes recommendations for financial activities of Hotel such as setting room rates and policies/procedures.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters

Qualifications:

• Bachelor's Degree from four-year college or university; 3 years related experience, or equivalent combination of education and experience
• Minimum 3 years hotel operations experience
• Strong Leadership capability
• Proficient In Microsoft Office Products (Outlook, Teams, Word, Excel)
• Excellent verbal and written communication skills

What's in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Target Salary Range: ($65,000 - $70,000)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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