Customer Service Specialist

Are you a Customer Service who is looking to join one of the top companies in the Aerospace and Defense industry?

Are you looking to further your career and grow?

Do you have experience in customer service?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work onsite with our client in Salt Lake City, UT. Interested?

Here's what you'd do:

• Client Medical Devices Group designs, manufactures, and distributes industry-leading enteral feeding and infusion pumps.
• These advanced infusion systems improve medication/patient safety, optimize application performance, reduce medical expenses and SAVE LIVES.
• You will report directly to the Customer Service Supervisor and enjoy a very collaborative and flexible working environment.
• As an entry-level Customer Service Representative I, you will make critical contributions by holding responsibility
• Assisting customers by email with questions, service requests, order placement, accounting needs, and product support.
• Process customer orders and requests for product repair into an ERP/order entry system.
• Generate and transmit order confirmations and manage customer expectations with regards to delivery timelines.
• Support and initiate pricing dispute process.
• Process product replacement orders, provide shipping labels and coordinate the return/replacement of items in a timely manner.
• Support, address, research and escalate (as needed) customer issues; respond to all inquiries/requests, report urgent complaints, investigate disputes, and provide warranty info.
• Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting and any customer-related issues as needed.
• To be considered for this Customer Service I role, here's what you'll need to bring with you:
• Financial Rewards great compensation package, annual profit sharing, matching 401k and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts
• Flexible paid time off, holidays and parental leave program, relocation assistance
• Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages
• Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Inclusive culture rooted in our values, enhanced by Employee Resource Groups, and team-building activities.
• Additional site-specific benefits may be offered
• This role prefers a customer service professional with a demonstrated ability to provide meaningful support in a compassionate manner with both external and internal customers.
• You will work independently but also as part of a cross functional team that plays a very vital role in our organization

Here's what you'll get:

Pay: $17.00-$19.00/ HR

Hours: 40 hours /week (1st Shift)

Length: Contract (6 month)

Sound like a good fit

APPLY TODAY

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions-we help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that Drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Required skills:

• High school Diploma or GED
• Minimum 2 years of experience in customer service.

Preferred skills:

• Minimum 2 years of experience or training in customer service, call centre, or similar role
• Basic computer/technical skills with demonstrated competencies with Microsoft Office applications.
• Ability to work independently or as part of a team.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.