IT Support Coord II

SCOPE : Assists in computer systems operations including troubleshooting, maintenance, hardware ordering and shipping and hardware/software installation. Assists in network and end user support by answering calls, documenting incidents and requests for service, setting up user accounts, and assisting users with answering questions. Serves as a central contact for vendors. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

• Assists in answering calls from end users, support companies and vendors.
• Documents and maintains records of end user issues, network issues, support and vendor communications, and hardware/software orders and shipping.
• Troubleshoots basic end user questions and problems. Provides basic user support as needed.
• Assists supervisor in the maintenance of network systems, servers and workstations; installation of software and hardware; and troubleshooting of server and network problems.
• Sets up and deletes user ID's and passwords in practice management systems and submits requests to the corporate office for user accounts in file server and e-mail systems.
• Assists Business Office in running reports and updating fee schedules and insurance profiles.

Associates Degree in Information Technology, related field, or equivalent work experience required. Prior computer networking experience preferred. A+ certification and MCP in Microsoft Office preferred but not required.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Requires vision and hearing corrected to normal range.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment requiring frequent interaction with practice management and staff.