New

Chicago Housing Supervisor

Vaco
$72,000.00 - $78,000.00 / yr
401(k), retirement plan
United States, Illinois, Chicago
Feb 20, 2026
Customer Service & Office Workflow Supervisor Vaco is seeking a professional, customer?focused Supervisor to oversee daily onsite office operations and serve as the primary point of contact for program participants, landlords, and visitors. This onsite role supports client's staff, assists customers, resolves issues, and ensures smooth, consistent office operations. The ideal candidate is detail?oriented, solutions?driven, and skilled in managing workflow and delivering exceptional customer service within affordable housing programs. As the first point of contact, the Supervisor sets the tone for the customer experience, upholds client's standards of professionalism, and ensures efficient service delivery across the Housing Choice Voucher (HCV) program. Key Responsibilities Frontline Representation & Customer Interaction Serve as the primary onsite representative of our client, acting as the first point of contact for program participants, landlords, and visitors. Ensure every customer is greeted, supported, and served with professionalism, courtesy, and respect. Model our client's commitment to service excellence by maintaining a calm, solutions?oriented approach in all interactions. Provide clear, accurate, and compassionate assistance to help customers navigate program processes. Customer Issue Resolution & Escalation Function as the first point of escalation for customer concerns, inquiries, or complex situations. Apply strong de?escalation skills and sound judgment to manage sensitive or escalating scenarios. Remove operational or workflow bottlenecks that delay customer service or case completion. Ensure timely follow?up and closure of all customer issues. Office Operations & Workflow Oversight Oversee daily onsite office operations to maintain an organized, efficient, and customer?friendly environment. Monitor work queues, deadlines, and workflow progress to ensure timely processing of customer needs. Uphold operational procedures, documentation standards, and regulatory requirements across the HCV program. Maintain office readiness, including front?desk oversight, customer flow management, and service?area organization. Compliance, Quality, & Stakeholder Support Ensure adherence to program regulations, policy guidelines, and internal quality standards. Coordinate closely with client's leadership to identify risks, escalate concerns, and ensure accountability to service requirements. Serve as a trusted partner to client representatives and sub?client stakeholders by supporting communication, resolving issues, and maintaining transparency. Document relevant case details, escalations, and operational challenges accurately and timely. Performance Management Provide guidance, training, and mentorship to program staff, fostering professional growth and high performance Recognize team contributions, celebrate successes, and build a positive work environment that motivates and retains top talent. Monitor quality control, oversee data integrity, and ensure timely completion Workloads Timecard Management Qualifications Proven experience in customer service, office coordination, or operational oversight, preferably within a regulatory or program?driven environment. Strong interpersonal, communication, and de?escalation skills. High attention to detail, with the ability to monitor workflows and ensure procedural compliance. Ability to navigate complex or sensitive situations with professionalism, empathy, and authority. Strong organizational skills and comfort working in a fast?paced, client?facing environment. Familiarity with affordable housing programs-especially the Housing Choice Voucher program-is preferred but not required. Travel Requirement: Travel 0-10%: If the project requires. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.