Systems Specialist - Senior Voice Communications Engineer

Overview

The Senior Voice Communications Engineer is a senior technical leader responsible for the architecture, modernization, resiliency, and operational excellence of enterprise voice and unified communications platforms. The role includes phased in supervisory responsibilities for voice engineering staff and serves as the primary senior level escalation point for complex voice/UC issues. The engineer will own standards, lifecycle governance, documentation, and operational readiness in a rapidly evolving environment.

Responsibilities

• Lead the architecture, design, implementation, and modernization of enterprise voice/UC solutions (Cisco CUCM, Unity/Unity Connection, SIP trunking, PSTN, turrets, dial plans, QoS)
• Serve as senior escalation lead for incidents/outages; perform deep root cause analysis and drive permanent corrective actions
• Provide formal supervision to engineering staff, including task assignment, mentoring, and performance input
• Direct major migration efforts, carrier conversions, and platform modernization initiatives
• Coordinate cross functionally with IP networking, transport (MPLS/DWDM), radio, AV/VC, security, and cloud collaboration teams
• Own and maintain technical standards, diagrams, runbooks, and lifecycle management documentation
• Manage vendor relationships, carrier performance, advisories, and risk exposure
• Track budgets, operational spending, forecasts, and variance explanations
• Identify and implement improvements in resiliency, scalability, automation, and monitoring
• Ensure alignment with cybersecurity, monitoring, and change management practices
• Participate in on call rotation supporting 247 operations and emergency response
• Adhere to cybersecurity, resiliency, and change management practices

Qualifications

• Master's Degree in Information Technology, Computer Science or Engineering and a minimum of 3 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments or
• Bachelor's Degree in Information Technology, Computer Science or Engineering and a minimum of 5 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments or
• Associate's Degree in Information Technology, Computer Science or Engineering and a minimum of 7 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments

• Enterprise scale voice/UC design, implementation, and support, required
• Cisco CUCM, Unity/Unity Connection, gateways, SIP trunking, PSTN, required
• Dial plan design (partitions, CSS, translations, SIP normalization), required
• SBC technologies (Cisco CUBE, Audiocodes, equivalent), required
• VoIP protocols and services (SIP, RTP, QoS, T1/Ethernet, POTS, PRI, ISDN), required
• Cloud collaboration platforms (Microsoft Teams, Webex), required
• Packet analysis, troubleshooting, carrier diagnostics, required
• Monitoring/automation (Power Automate, Power Apps, Power BI, scripting), required
• Team guidance and collaboration leadership, required
• Experience with monitoring, dashboards, and automation tools, required

• Demonstrated analytical skills
• Builds and manages effective teams
• Strong written and verbal communication skills
• Demonstrated time management and priority setting skills

• Driver's License Required
• Other: CCNA/CCNP Voice or equivalent enterprise voice/UC certifications Preferred

• Ability to push, pull, and lift up to 40 pounds
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Possess manual dexterity and the ability to use hands for the duration of the workday
• Ability to read small print and symbols

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Participate in on call rotation and emergency response assignments
• Wear required PPE when dictated by job assignments