Service Manager

We are looking for a Service Manager to join our team on our journey for a better tomorrow.

Your role

Your mission as a Service Manager is to serve as key player in developing the service business in our region. This position provides daily leadership and oversight for a team of experienced service technicians and works with them to ensure we are providing and excellent customer experience which typically involves customer service interactions, reports, and repairs.

• You will strengthen customer relations by making routine visits to resolve issues, advice on service standards
• You will be responsible for maximizing retention and service revenue potential from current Quincy Compressor installed base.
• You will help plan and control the daily workload of the Service Technicians
• You will provide technical support to the Service Technicians and customers
• You will oversee and improve the efficiency/utilization of Service Technicians
• You will support the daily operations of Service Technicians by facilitating communications with Technical Support, Sales/Marketing, and the customer.
• You will maintain a safe working environment while enforcing safety procedures and compliance to Federal laws and regulations.
• You will arrange safety training for Service Technicians as mandated by regulatory agencies and customers.
• You will maintain documentation/certification records relevant to Service Technician training.

To succeed, you need

• 5-7 years of directly relevant experience, preferably within the compressed air industry.
• You have an Associates degree in Business, or Management considered with supplemental technical training or experience.
• You have 5 to 7 years or relevant expereince preferably in compressor industry.
• You have knowledge of safety practices and procedures and OSHA regulatory compliance required
• You have exceptional organizational, supervisory, interpersonal, verbal and written communication
• You are able to travel by air travel to attend trainings and meetings.
• You are extremely proficient in Microsof Office, search engines, and database management.

In return, we offer you

• We believe there is always a better way. Open for change and feedback is what defines our culture.
• We support you on your journey: individual learning opportunities, world-wide job opportunities, and on the job training.
• The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.
• We offer a fair compensation package.
• We offer base salary of $94,300 - $117,880 gross per year based on knowledge and experience, plus car allowance and bonus.
• We offer health insurance, paid leave, and retirement benefits.
• We offer a diverse working environment that is collaborative and aims to create a workplace where you will be valued, proud, empowered, respected, developed and rewarded.

Location

You will be onsite in Glendale Heights, IL.