New

Supervisor IT Network Maintenance & Automation

APS (Arizona Public Service)
United States, Arizona, Phoenix
Feb 20, 2026
Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together. Summary Supervisor IT Network Maintenance & Automation As a Supervisor IT Network Maintenance & Automation, you'll help ensure the communication networks that keep Arizona powered remain reliable, resilient, and ready for the future. This role leads a team responsible for deploying, configuring, and maintaining the systems that support APS's mission of delivering safe, reliable, and affordable energy to our communities. You will guide network operations, troubleshoot complex issues, and support critical infrastructure that enables daily business operations. This work directly supports APS's purpose of doing what is right for the people and prosperity of Arizona through innovation, preparedness, and a strong focus on customer service. Your leadership will help strengthen the foundation for a sustainable energy future for the state. What your day would be like: Lead the deployment, configuration, and maintenance of network systems to ensure reliable, resilient communication across APS. Monitor network infrastructure, troubleshoot issues, and coordinate timely resolution to protect critical operations. Partner with internal teams, service providers, and stakeholders to develop secure, modern network solutions. Guide team scheduling, coaching, and performance to support operational excellence and continuous improvement. Support change management activities and ensure compliance with security and infrastructure standards. Contribute to network planning and design to support capacity growth, optimization, and longterm system health. Who we're looking for: Experienced network engineering professional skilled in design, installation, operations, and security of modern network technologies including routing, switching, firewalls, cloud, wireless, and automation. A customerfocused leader who communicates effectively with both technical and nontechnical partners and resolves issues with empathy, clarity, and accountability. A collaborative problem solver who applies analytical thinking, creativity, and a growth mindset to deliver reliable and scalable solutions. A strong people leader with experience coaching teams, managing workflows, and guiding process execution. Someone who thrives in a dynamic environment, balances competing priorities, and demonstrates sound judgment under pressure, including participation in rotational oncall responsibilities. A team player aligned with the APS Promise: design for tomorrow, empower each other, and succeed together. Minimum Requirements Supervisor IT Network Maintenance & Automation Bachelors degree in Information Technology or related field PLUS five (5) years prior relevant experience or equivalent combination of education and directly related experience plus demonstrated leadership skills. Requires advanced knowledge of job area typically obtained through advanced education combined with experience Preferred Special Skills, Knowledge or Qualifications Skilled in change management processes and Critical Infrastructure Protection (CIP) standards. Knowledge of business and industry needs, as well as the technical demands; network design, installation, maintenance and operations; extensive knowledge of internet, computer, routers, switches, firewall, etc.; IT security; hardware and software for firewalls; firewall installation, configuration and maintenance; various computer software applications, computer/networking hardware, standard operating systems and any other computer-related technologies such as wireless, MPLS, network automation, cloud and call center. Skills in customer service; interpersonal, written and oral communications; supervising and working collaboratively in teams and across organizations; synthesizing feedback and adjusting plans accordingly; building strong relationships inside and outside the organization resolving incidents/problems efficiently and effectively. Demonstrated practice of management approaches such as work scheduling, coaching, tactics, and process execution. Ability to respond promptly to customer needs and recognize the importance of customer focus and serving the needs of the end user; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations; solves conflict; maintains confidentiality. Applying creative solutions to business problems to ensure business needs are most effectively met; advanced information system configuration management. Skilled in managing the execution of processes, projects and tactics within an organization. Skills in effective communication to both technical and non-technical audiences. Ability to; solve problems analytically; feel comfortable working with different teams, clients and groups of staff across an organization; prioritize personal workload; troubleshoot technical problems, including working with clients to diagnose and resolve problems. Experience with planning, design and implementing Network offerings of infrastructure and analysis of the infrastructure to Support capacity management. This includes management through growth of the infrastructure and reuse through optimization of resource utilization. Major Accountabilities 1. Supervise staff in performance of network design, installation, maintenance and operations functions. Defines short-term goals, priorities, and operational plans to ensure team goals are aligned with the goals and priorities of the organization 2. Oversee enterprise network planning, high-level troubleshooting, security and network system administration 3. Mentors technical staff on design, implementation and execution of network solutions. Mentors, trains and develops technical staff in routers, switches, firewalls, load balancers, wireless technologies. 4. Manages staff to develop and maintain department hardware, software and configuration standards 5. Oversee the testing of network systems. Tests and develops guidelines for implementation 6. Conducts infrastructure planning and development activities 7. Report on staffing, service delivery, product development and delivery, uptime, and other metrics. 8. Develop and manage department budget. 9. Evaluates and reports on new network technologies to enhance capabilities of the network. 10. Oversee new or updated equipment installations to drive down cost, improve efficiency and align with future network systems requirements 11. Serves as a client advocate by meeting with customers and develop relationships to improve overall customer satisfaction 12. Stays current on the Critical Information Protection (CIP) standards and ensures staff is adhering to all standards 13. Creates and promotes a productive work environment, ensuring that necessary skills and competencies are in place to meet the goals of the unit. Coaches team members on performance, completes employee performance evaluations and recommends pay actions. Export Compliance / EEO Statement This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person. Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law. For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). Arizona Public Service is a smoke free workplace. Home Based: Home based employees primarily work from their home offices and come into an APS facility on an as-needed basis. Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees). Working from a home office requires adequate technology and an appropriate ergonomic set up. *Role types are subject to change based on business need.