Patient Navigator 2

Job Summary

The Patient Navigator's responsibility is to support the clinical coordination tasks of the Division of Genomic Medicine. Duties include but are not limited to:
* Contacting patients/patient families who are affected by genomic disorders
* Scheduling assessments with various clinicians
* Creating and maintaining patient charts and databases
* Organizing and entering data within the division
* Serving as a non-clinical resource and liaison for patients and their families
* Providing individualized support throughout the hospital stay and/or clinic visits

Apply By Date: March 5, 2026, at 11:59 PM

Minimum Qualifications - For full consideration, applicants are encouraged to upload a license and/or certification if required for the position

• Bachelor's degree in Genetics/Genomics or a related field
• Experience with the use of a personal computer and software, including, but not limited to, Word, Excel, and various industry-oriented Electronic Data Capture programs to collect and organize data
• Ability to maintain confidentiality, exercise discretion, use independent and mature judgment, work independently without supervision, and commit to excellence
• Skill and ability to recognize and handle difficult/unpleasant situations and/or individuals
• Serves as the Department's resource person knowledgeable about the Genetics division and its associated programs and personnel
• Ability to represent the Genetics team members with tact and discretion to patients, families, and others
• Excellent organizational and planning skills to prioritize and coordinate multiple complex and detailed projects simultaneously, and timely completion of tasks
• Ability to work efficiently regardless of frequent interruptions and changes in priorities
• Excellent written and verbal skills to effectively communicate information to health care personnel, patients, and their families in a professional, clear, and factual manner
• Demonstrate sensitivity and responsiveness to a diverse patient population
• Demonstrate empathic listening skills

Preferred Qualifications

• Experience in Pediatrics and Genetics
• Ability to understand and implement the requirements of providing patient care within a highly regulated and constantly changing environment
• Ability to understand health care issues and apply these issues to the clinical programs.
• Strategic planning and evaluation skills; skills to analyze, define, and assess problems, issues, and needs; establish objectives; develop and implement short-term and long-term solutions/plans
• Ability to anticipate problems/roadblocks and associated consequences, and take appropriate initiative on behalf of program directors
• Knowledge of and ability to use medical terminology appropriately
• Personal initiative and ability to accept responsibility for decisions and actions

Key Responsibilities

• 50% - Clinical Coordination
• 30% - Physician & Care Team Support
• 10% - Knowledge of Practice
• 10% - Interpersonal and Communication Skills and Professionalism

Department Overview

The UC Davis MIND Institute provides comprehensive evidence-based assessments and intervention recommendations for children with possible neurodevelopmental conditions. The institute is a unique, interdisciplinary research, clinical, and education center committed to deepening scientific understanding of autism and other neurodevelopmental conditions. It is a highly collaborative center, bringing together families, researchers, clinicians, community leaders, and volunteers with the common goal of developing more personalized, equitable, and scientifically proven systems of support and intervention. The institute has major research efforts in autism, fragile X syndrome, chromosome 22q11.2 deletion syndrome, attention-deficit/hyperactivity disorder (ADHD), and Down syndrome.

Department Specific Job Scope

The Patient Navigator will facilitate patient-centered care that is compassionate, appropriate, and effective for the treatment of patients with complex genetic syndromes and disorders. Many of these patients require complex care coordination for imaging and testing studies. Follow-up is of utmost importance to ensure quality of life. Due to the lack of genetic expertise in our community, our patients frequently travel from several hours away, including Oregon and Nevada, to receive care that needs to be patient-centered to be effective. As the Patient Navigator for the genetics program, the position will navigate patients through the health care system to ensure timely screening, diagnosis, treatment, and supportive services. The Patient Navigator will work with other health care professionals to establish and maintain a climate of mutual respect, dignity, diversity, ethical integrity, and trust, and participate in multi-disciplinary teams to provide patient care that is safe, timely, efficient, effective, and equitable. The Patient Navigator will use knowledge of their role and the roles of other health care professionals to appropriately assess and address the needs of patients served to optimize health and wellness.

POSITION INFORMATION

• Salary or Pay Range: $26.72 - $41.30
• Salary Frequency: Hourly
• Salary Grade: 141
• UC Job Title: PAT NAVGTR NON-CLIN 2 CX
• UC Job Code: 004468
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100% Full-time
• Shift (Work Schedule): Day shift (08 hours)
• Location: M.I.N.D. Institute Clinic, Sacramento, CA
• Union Representation: CX-Clerical/Admin
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources, and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial, and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations, and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html.

• High-quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits, including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program, including access to free mental health services
• Supplemental insurance offered, including additional life, short/long-term disability, pet insurance, and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles, including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Continuous 6 to 8+ Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Continuous 6 to 8+ Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

• UC Davis is a smoke and tobacco-free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis-owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation, clearance, and functional capacity assessment
• The duties or functions of this position include the handling of cash (or cash equivalents)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures, and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan, and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere #CA-ZM
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks