WGL - Lead, Collections Quality

Position Summary

The Lead, Collections Quality role is responsible for ensuring the integrity and efficiency of collections processes through proactive quality reviews and continuous improvement initiatives. This position manages critical functions including Energy Assistance programs, outside collections referral pathways. As well as bankruptcy portfolio oversight. The role serves as a key liaison between customers, internal departments, external agencies and vendors, as well as legal representatives. Additional responsibilities include vendor management, reporting, and collections-based account investigations.

What You'll Do:

• Proactively reviews collections processes to identify and implement quality-based improvements.

• Manage the Energy Assistance customer database with ongoing analysis, quality reviews, and reporting, while managing a team to respond to inbound inquiries on assistance from both customers and energy assistance agencies.

• Manage the outside collections referral process and maintain strong vendor relationships to ensure effective performance, compliance, and alignment with company standards.

• Oversee the bankruptcy portfolio from initial notification through completion of the legal process, collaborating closely with back-office teams to ensure accuracy, compliance, and timely resolution.

• Leads a team responsible for Energy Assistance, bankruptcy management, and collections quality activities to ensure accuracy, compliance, and operational excellence across all workflows.

Qualifications:

• Bachelor's Degree in business Finance, statistics, or related field preferred

• 7+ Years analytical experience in a business environment required

• Experience working with business information systems, including SAP, PeopleSoft, Oracle or similar.

• Proven ability to deliver customer-focused solutions while managing complex billing inquiries, escalated issues, and assistance programs.

• Strong expertise in collections risk management, including process improvement, bankruptcy and probate case handling, and vendor oversight.

• Excellent communication and relationship-building skills to effectively partner with customers, internal teams, external agencies, and legal counsel.

We offer a competitive salary range of $114,700 to $166,450 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.

The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply

Why work at AltaGas?

AltaGasis a North American energy infrastructure company with a focus on owning and operating assets that provides affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly3,000strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions - from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.

We deliver affordable natural gas to approximately1.7 million customers' homes and businesses through regulated natural gas distribution utilities acrossfour jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.

To learn more about our mission:https://youtu.be/k1mrKDdsYW8?si=y1k3NOyHxgf4emdL

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For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.