|
Essential Duties and Responsibilities
Schedules appointments and enters appointment date and time into computerized scheduler. Checks exam orders in Epic. Uses MyChart to communicate with patients, and Epic Chat to communicate with providers and offices. Work closely with physicians, nurses, and technologists to coordinate patient exams to expedite patient exams in a timely manner. Verifies that the patient's insurance is within the Mercy Network prior to scheduling the study. Performs cancels, reschedules and makes modifications to exam orders. Must be able to accurately schedule exams for the following areas: CT, MRI, ultrasound, nuclear medicine, mammography, , diagnostic and interventional radiology, as well as other departments as requested. Monitors urgent exam wait list to ensure patient care is pro Works with Non-Mercy Physicians to have exams performed within Mercy Health System and enters the order, collects correct information for the physician so that results are sent in a timely manner. Coordinates patient's multiple exam orders and exams with other appointments so that the patient can complete all exams and appointments on as few visits as possible. Scheduled and verifies outside Chiropractic orders insuring they have a Mercy contract. Coordinates sedation cases with modality and OR. Coordinates biopsies with Radiologist schedule, modality and Interventional Radiology for nursing staff and radiologist availability. Is responsible to directly screen all MRI patients using the approved screening tool. Any potential contraindications are to be flagged and communicated to the MRI department prior to scheduling. Will communicate the potential safety issue to the patient and follow up accordingly. Collects information to request images from other facilities. Must notify hospital registration, radiology reception, pre-cert and modality of all add on exams to ensure that the exam will be preauthorized and performed expediently.
Pays very close attention to detail and is task oriented. Manages high call volumes with few errors and maintains composure under pressure. When scheduling uses read back method, when taking orders and setting up appointments. Manages up to 3 software applications simultaneously Communicates on a pre-determined basis with the supervisors and coordinators to ensure preps, protocols and schedules are accurate and up to date Utilizes appropriate scripting and patient identifiers. Participates annually in MR and Radiation Safety Training to understand the critical nature of the position
Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. Education and Experience High school diploma or equivalent preferred At least one year of scheduling experience. Medical terminology experience Customer service experience Certification and Licensure N/A Skills and Abilities N/A
Special Physical Demands The Special Physical Demands are considered Essential Job Function of the position with or without accommodations.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Level of Supervision N/A Supervises N/A PAY RANGE:
$17.92 - $25.99
Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including:
Medical, Dental, Vision Life & Disability Insurance FSA/HSA Options Generous, accruing paid time off Paid Parental and caregiver leave Career advancement and educational opportunities Tuition and certification reimbursement Certification Reimbursement Well-being Programs Employee Discounts On-Demand Pay Financial Education Annual recognition/awards events Partner appreciation days Family entertainment/attractions discount Community service/improvement opportunities
Click here for more details regarding Mercyhealth Careers Benefit Information. At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
#1 in the nation on AARP's Best Employers for Workers Over 50 One of Working Mother magazine's 100 Best Companies for Working Mothers A Top 50 Company and Top 10 Nonprofit for Executive Women
|
Mercy Health Corporation
$17.92 - $25.99
paid time off
Feb 20, 2026