New

Pharmacy Call Center Rep

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tempe
Feb 21, 2026
Contract-to-Hire (6 months) \| Tempe, AZ (85284) \| Availability required 7 days/week, 5am-10pm; set schedule assigned after training 1) Role Overview We're hiring Customer Service Representatives to support a healthcare-focused call center. You'll help members with questions related to prior authorizations and benefits by providing clear, accurate information and documenting each interaction in multiple systems. This role is great for someone who enjoys structured work, problem-solving on the phone, and hitting accuracy targets. 2) What You'll Be Doing * Handle inbound calls and occasional follow-up calls. * Answer questions about prior authorization and general benefit inquiries. * Work with confidential healthcare information using established policies. * Enter notes and updates accurately in several systems. * Meet expectations for call quality, accuracy, and productivity. * Use provided scripts, procedures, and knowledge bases to support members. 3) What Success Looks Like * Completing 4 weeks of training with an average test score of 90% or higher. * Managing 50-100 calls per day depending on complexity. * Maintaining accurate documentation with minimal errors. * Staying consistent, on time, and reliable with your assigned schedule. * Contributing positively in a structured, performance-based environment. 4) Requirements Must-Have (non-negotiable) * At least 1 year of recent high-volume call center experience (within the last 2-3 years). * Steady work history with at least one 1year tenure in previous roles. * Typing speed of 30+ WPM. * Strong computer literacy and ability to navigate multiple systems. * Comfortable handling confidential healthcare information. * Must be authorized to work for any employer in the United States. * Able to complete required assessments (typing, call center scenarios, computer skills). Nice-to-Have (teachable/optional) * Experience in healthcare, pharmacy benefits, or prior authorization. * Bilingual skills. * Pharmacy technician certification. 5) Important Realities (No Surprises) * Training is Monday-Friday, 6am-2:30pm for the first 4 weeks. * You must score an average of 90% on training tests to continue. * Work schedules are assigned after training based on performance. * Mandatory overtime is required in January and February. * This role is fully on-site in Tempe-no remote option. * High call volume and strict accuracy expectations are part of daily work. 6) Who Will Thrive / Who Might Not Will Thrive: * Individuals who like structured processes and clear expectations. * Strong listeners who stay calm on high-volume phone days. * People who take pride in accuracy and documentation. * Candidates who appreciate stability and long-term growth opportunities. Might Not: * Anyone uncomfortable with repetitive phone work. * People who prefer flexible schedules. * Those who struggle with fast learning during training. * Candidates with inconsistent work history (the client will not approve "jumpy" resumes). 7) Pay, Schedule & Logistics * Pay: $21.00/hour * Schedule: Must be available 5am-10pm, 7 days/week; set schedule assigned after training. * Training: 4 weeks, Monday-Friday, 6am-2:30pm. * Work Environment: On-site in Tempe with growth opportunities across departments. * Start Date: April 5, 2026 * Drug Test: Required. 8) Next Steps You'll complete a screening call, required assessments (typing, call center skills), and then interview with the hiring team. Hiring decisions move quickly, and feedback is usually provided soon after interviews. Job Type & LocationThis is a Contract to Hire position based out of Tempe, AZ. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Tempe,AZ. Application DeadlineThis position is anticipated to close on Feb 28, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.