Senior Engagement Manager, Firefly Foundry

The Opportunity

We are the market leader in software products and services for the creative, GenAI & marketing ecosystem with Creative Cloud, Document Cloud, Express, Firefly, and Experience Cloud.

Adobe Firefly Foundry allows global brands to leverage the incredible power of GenAI to transform the way they create content. As a Foundry Engagement Manager, you are the connective tissue across customer leadership, product, engineering, and go-to-market teams. You turn high potential opportunities into measurable value fast, guiding customers from discovery to adoption while building trust and momentum for this GenAI transformation.

What You'll Do

• Drive enterprise scale content creation transformations using Adobe's Generative AI solutions as the catalyst for organizational change.

• Build trust, confidence, and advocacy for the project/program team across executive and practitioner stakeholders.

• Lead in both presales and post-sales contexts-staying ahead of meetings and milestones, orchestrating cross functional work, and ensuring accurate, on-time delivery.

• Establish executive communication cadences that showcase progress and value, maintaining enthusiasm for GenAI transformation within a clear governance framework.

• Monitor implementation progress against business goals, adjusting strategies to overcome adoption barriers and improve value realization.

• Proactively handle customer issues and challenges, developing mitigation strategies before they impact project success or customer happiness.

• Partner with GTM and Sales Operations to triage, validate, and progress specific Foundry opportunities, aligning the right SMEs and accelerating pipeline movement.

• Facilitate use case discovery workshops; translate business objectives into requirements for forward deployed engineers and researchers; guide configuration, deployment, and adoption.

• Ensure successful pre-to-post sales handoff so delivery teams start with complete customer context (contacts, use cases, urgency), milestones, progress reporting, and risk controls and can hit the ground running.

• Partner with executive sponsors to define success metrics and sustain commitment

• Drive adoption through enablement sessions and demos in collaboration with Customer Success and Enablement.

• Maintain single source of truth visibility using a centralized hub for pipeline and engagement assets.

• Keep leadership informed with forecast and progress reporting.

• Attend key on-sites/workshops to ensure alignment, track action items, and keep teams moving toward target go-live dates.

What You Bring

• Customer centric:deep empathy for stakeholder goals and the dynamics of enterprise relationships.

• Project leadership:fluent across waterfall and agile; skilled in planning, scheduling, and orchestrating cross functionally.

• Proactive risk management:can distinguish signal from noise, surface risks early, and drive them to resolution.

• Technical acumen (pragmatic):working understanding of SaaS and modern software delivery to credibly connect business outcomes to technical reality.

• Demonstrated success leading digital transformation for enterprise clients across industries; product and humancentric approach at the intersection of business, design, and technology.

• Hands-on with Agile/Scrum and tools like SharePoint, Jira, Workfront, Miro, Confluence, and AI tools.

• Knowledge of Adobe Creative Cloud, Firefly/Firefly Services, a plus. Prior experience in a creative team is a plus.

• 4-7+ years across business consulting, digital strategy, agile pod-based software delivery, enterprise software, AI/ML, cloud deployments, and data integration.

• Traits that thrive here: low ego, proactive nature, cross-functional collaborator, "around-the-corner" thinker, founder-style ownership, and strong autonomous execution.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.