Field Engineer 3

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Field Engineer 3

Location(s): Birmingham, AL

Position Overview
We are seeking a Field Engineer 3 (Deskside Support Technician) to provide on-site technical support at a government location in the Birmingham, AL area. This role is ideal for early-career IT professionals with 1-3 years of hands-on support experience who are looking to grow in a structured enterprise environment.

You will be responsible for installing, maintaining, troubleshooting, and supporting computer hardware, software, and basic network systems. This is a customer-facing role requiring professionalism and strong technical fundamentals.

Key Responsibilities

• Install, configure, and support desktops, laptops, printers, and peripherals.
• Perform hardware setup and basic hardware troubleshooting.
• Provide basic software troubleshooting and OS support.
• Reload and re-image PCs and laptops.
• Support low-end servers and network devices.
• Perform disk replacements on enterprise storage products.
• Complete installs, moves, adds, and changes (IMAC activities).
• Test and certify PCs, networks, servers, and approved applications.
• Document incidents and service requests in ticketing system.
• Ensure Service Level Agreements (SLAs) are met.
• Provide professional, customer-focused technical support.

Required Qualifications

• 1-3 years of computer support or desktop support experience.
• Hands-on experience with hardware setup and troubleshooting.
• Basic software troubleshooting skills.
• Strong organizational and communication skills.
• Ability to work independently and follow standard troubleshooting procedures.
• Must be at least 18 years of age.
• Must be a U.S. Citizen.
• Must meet site-specific requirements (including vaccination compliance if applicable).

Preferred Qualifications

• CompTIA A+ Certification.
• Experience working in enterprise or government environments.
• Experience with ticketing systems (e.g., ServiceNow, Remedy, etc.).
• Exposure to basic server and networking support.

Additional Details

• Contract role with potential for permanent conversion.
• Primarily non-driving role; occasional travel between nearby sites may be required.
• Professional appearance and demeanor required due to government site environment.

• Monday-Friday | 8:00 AM - 5:00 PM.