New

Claims Customer Service Representative

TEKsystems
$17.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Hampton
Feb 24, 2026
Description We are hiring for one of the leading digital e-commerce marketplace platforms in the US. Recently, the company became the subsidiary of a Fortune 500 international company and we are looking to expand our services aggressively. To support our ambitious growth agenda, we are looking for creative and passionate problem solvers to join the team as Claims Customer Service Representatives. In this role, the candidate would be the primary point of contact for customers experiencing order issues such as damaged items, missing products, expired shipments, and other claim-related concerns. The ability to investigate thoroughly, communicate clearly, and resolve cases efficiently will directly impact customer satisfaction and retention. This position is hybrid, requiring regular in-office presence while offering some flexibility when appropriate. Experience with Zendesk, or similar service platforms, is highly preferred. Key Responsibilities Respond promptly and professionally to customers regarding damages, shortages, and other claim-related issues via phone, email, and live chat. Investigate claims by reviewing order history, shipment details, carrier documentation, photos, and internal notes. File claims with carriers, warehouses, and vendors, ensuring all required documentation is accurate and complete. Determine appropriate resolutions such as replacements, refunds, credits and following internal policy and balancing customer satisfaction with cost considerations. Utilize Zendesk to manage claim tickets, maintain detailed case notes, track statuses, and follow through to full resolution. Collaborate closely with internal teams (logistics, warehouse operations, procurement, sales) to gather information and resolve discrepancies. Identify trends in claim data (e.g., recurring damages) and share insights with leadership for process or packaging improvements. Assist with general customer service tasks (order updates, basic inquiries) as needed during slower claim periods. Maintain strong knowledge of product categories, packaging types, and shipping methods to support accurate troubleshooting. Skills* Customer service, Call center, claims Additional Skills & Qualifications ideal candidate - 2 to 3 years of claims experience - de-escalation experience - customer service/call center - experience with customer chats and emails Qualifications Previous experience in customer service, with direct claims, refunds, or escalation support strongly preferred. Job Type & Location* This is a Contract to Hire position based out of Hampton, VA. Pay and BenefitsThe pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Hampton,VA. Application DeadlineThis position is anticipated to close on Feb 28, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.