Patient Registration Coordinator - Tufts Special Care Dental Clinics

This position is located in West Springfield, MA.

This is a full-time position, working Monday-Friday from 8:00am to 4:00pm.

Tufts University School of Dental Medicine (TUSDM) offers one of the most forward-looking educational
environments in dental medicine in the country. Tufts Special Care Dental Clinics (formerly Tufts Dental Facilities for Persons with Special Needs) is a network of seven outpatient clinics that provides dental care to approximately 7,000 developmentally disabled patients in the state of Massachusetts under the umbrella of TUSDM and in partnership with the Massachusetts Departments of Public Health (DPH) and Developmental Services (DDS).In addition to outpatient services, patient care is also delivered in operating room settings at three affiliated hospitals within the state. TSCDC serves as a vital teaching venue for General Practice Residents through the Tufts GPR program and for fourth-year dental students, offering hands-on experience in treating patients with special needs.

Under limited supervision, the Patient Registration Coordinator:

• Provides excellent customer service.
• Greets patients.
• Inputs and/or verifies patient information.
• Responds to patient inquiries.
• Schedules/confirms appointments.
• May perform financial functions (collects payment, conducts daily batch reconciliation) and provides administrative support.
• Performs other related duties to assist in the management of the department.
• Provides leadership to fellow staff members.
• May require travel to other clinics as needed.

Basic Requirements:

• Knowledge and skills as typically acquired through completion of a High School degree/equivalency and 3-5 years of job related experience.
• In depth knowledge of dental/medical software, codes, Microsoft Office and dental terminology.
• Excellent communication and customer service skills.

Preferred Qualifications:

• Experience with special needs population preferred.
• Ability to work with patient's parents, guardians, and care givers.
• Excellent written and oral communication skills.
• Should be a team player, self-motivated, well organized, and have the ability to manage their time efficiently.