Manager, HR Operations - Early Career Operations

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

** This is a hybrid role (3 days/week in the office) and will be based in Overland Park, KS. **

Job Responsibilities:

• Lead, coach, and develop a high-performing HR Operations Support team, demonstrating strong people management, coaching, and performance development capabilities
• Establish clear performance standards, service-level expectations, and operational governance models while driving accountability through measurable service metrics and dashboards
• Drive workforce planning and capacity management to support enterprise hiring and compliance demands within a large, complex organization
• Oversee domestic and international background check programs, ensuring regulatory compliance, operational risk mitigation, and strong vendor performance management
• Govern recruiting compliance practices with deep knowledge of federal, state, and international employment regulations
• Lead enterprise I-9 compliance strategy, audit preparedness, remediation efforts, and process controls with a strong focus on audit readiness and regulatory integrity
• Oversee immigration support processes in partnership with internal stakeholders and external counsel
• Manage end-to-end job requisition operational support within Workday ATS, ensuring data governance, system integrity, and consistent recruiting workflows
• Serve as data owner for Workday ATS and HCM within scope of recruiting and compliance operations, ensuring reporting accuracy, data quality, and HRIS optimization
• Lead system enhancements, configuration improvements, and stabilization initiatives leveraging strong HRIS expertise
• Oversee ticket and case maintenance within ServiceNow, ensuring timely resolution, accurate documentation, SLA adherence, and trend analysis to improve service delivery
• Monitor and analyze case management metrics to identify improvement opportunities and enhance employee experience
• Partner with Talent Acquisition leadership and cross-functional HR teams to optimize requisition management, candidate lifecycle processes, and operational controls
• Lead vendor governance for background checks, immigration, and other HR operational partners, demonstrating strong contract management and risk mitigation capabilities
• Manage vendor performance, service-level agreements (SLAs), cost controls, and continuous improvement initiatives
• Support due diligence and integration efforts during M&A activities, including background checks, immigration, compliance alignment, and HR systems integration
• Identify operational risk areas during integration and implement mitigation strategies to ensure seamless transition into Workday HCM and ATS
• Drive enterprise-wide continuous improvement initiatives using structured project and process management methodologies
• Identify opportunities for automation, system optimization, and AI-enabled capabilities to improve accuracy, efficiency, and scalability
• Implement and monitor operational metrics, dashboards, and performance indicators to measure data quality, compliance effectiveness, service delivery, and process efficiency
• Standardize documentation, training materials, and change adoption plans to ensure sustainable process execution

Education Experience:

• Bachelor's Degree plus 3 years of related experience
  OR Advanced degree with 1 year of related experience
  OR equivalent combination of education and experience

Work Experience (Preferred):

• 4-7 years in HR Operations, Talent Acquisition Operations, Compliance, or shared services environment
• 4-7 years of people leadership experience with direct reports
• Experience supporting large, complex organizations (20,000+ employees preferred)
• Demonstrated experience managing background check programs, I-9 compliance, and immigration processes
• Vendor and contract management experience
• Experience supporting M&A HR integration efforts
• Hands-on experience with Workday ATS and Workday HCM
• Experience with ServiceNow case management
• Familiarity with Kronos, ADP, Kenexa or related platforms

Knowledge, Skills and Abilities:

• Project Management (Required)
• People Management (Required)
• Coaching (Required)
• Human Resources Information Systems (HRIS) (Required)

Licenses and Certifications (Preferred):

• Project Management Professional (PMP)
• Professional in Human Resources (PHR)
• Certified Payroll Professional (CPP)
• Six Sigma Certification (Black Belt or Master Black Belt)

• At least 18 years of age
• Legally authorized to work in the United States

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.