Director, Americas Exchange Management

Role Purpose
Lead the Exchange Management function across Americas, managing regional Exchange Managers to deliver resilient, highquality real-time and reference data from regional venues. This role is accountable for service & quality KPIs, customer escalations, risk, and vendor management, and partnering with Product, Data Strategy, Engineering, SAM and CSM to support growth and retention.

Key Responsibilities

Customer & Service

• Act as escalation point for SAM | CSM | CSPs for critical data incidents originating from exchanges.
• Build and maintain venue profiles (usage, workflows, dependencies) for premium/Cat A venues
• Conduct post-incident reviews with exchanges and internal teams for source-triggered outages

Risk, Resilience & Governance

• Identify and mitigate Americas risks - engineering, data, regulatory, telecom resilience
• Support Disaster Recovery implementation and testing; progress secondary comms (MSP) with exchanges.
• Maintain the Vendor Management Dashboard and drive measurable source quality improvements with venues.
• Submit and track SII risk entries; ensure compliance and wellgoverned operations.

Partnership & Influence

• Partner with Product, Data Strategy, Technology to educate on regional complexities; shape near and longterm strategies.
• Advocate the voice of the customer to protect revenue, enable new business, and uphold LSEG's reputation.

People & Leadership

• Lead, coach, and performance manage Exchange Managers
• Drive career pathing, succession planning, and foster a culture of accountability, resilience, and innovation.

Operational Excellence & Efficiency

• Proactively evaluate lowvalue/higheffort venues with Content Management to exit or descope where justified.
• Partner to optimize source costs and reduce internal support

Change & Growth Delivery

• Lead exchange management for Day1s, prioritized MD1s, roadmap changes and content enhancements; ensure quality and ontime delivery.
• Maintain monthly/bimonthly contact cadence with exchanges to anticipate changes and secure smooth delivery.

Qualifications & Experience

• 7+ years leadership experience in exchange traded data.
• Deep knowledge of realtime systems, exchange data, and LSEG products
• Executivelevel communication; proven customer escalation management.
• Familiarity with LSEG risk & governance and practical implementation.
• Ability to influence across Product, Engineering, Strategy, and external exchanges.

Career Stage:

Compensation/Benefits Information:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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