Specialist, Training I

What You'll Do:

• Facilitates varying levels of technical and non-technical training for both new hire and existing staff and/or teams. Effectively manages the training environment to ensure compliance to organizational policies while delivering new employee orientation, job-specific, company-specific, e-learning, and other training solutions. Evaluates learner performance and effectiveness through the administration of varying testing methodologies. Communicates effectively with the applicable customer and/or manager related to both learner and course progression towards meeting expected outcomes.

• Conduct assessments to identify the performance, skills, knowledge and information required for a desired training program. Design and develop training solutions and materials that meet the intended need and learning outcome(s) for each targeted audience. Enhance and evaluate training effectiveness through the redesign and revision of existing training courses, curricula and materials in order to fill learning gaps identified through various feedback methods. Demonstrate effective communication and collaboration to partner with Subject Matter Experts (SMEs), trainer peers and others to achieve high-quality instructional materials.

• Provide support to training support areas to include processing work to maintain subject matter knowledge, attend Operations team and Workgroup meetings, partner with areas to identify performance gaps and proactively develop training plan objectives.

• Maintain/Verify Training Systems access and other administrative functions.

To Qualify for This Position, You'll Need:

• Required Education: Bachelor's degree

• Degree Equivalency: Two year degree plus 3 years related training, insurance, or related work experience OR Five years training, insurance, or related work experience.

• Required Work Experience: One year training, insurance, and/or related work experience required

• Required Software and Tools: Microsoft Office and standard classroom and office equipment. (PC skills are needed to support the development of training programs and materials). Strong project management skills. Ability to learn corporate and other required systems.

• Required Licenses and Certificates: Ability to complete area required training certification programs within 1 year and/or ability to receive internal competency verification on area specific curriculum within 1 year (area specific).

Required Skills and Abilities:

• Strong verbal and written communication and human relations skills.

• Ability to develop strong research, planning and data gathering skills.

• Ability to design and develop to create outputs in various methods.

• Strong organizational skills necessary to schedule, prioritize, and complete work assignments.

• Ability to become an SME for multiple lines of business and job functions.

• Able to acquire an understanding of the complex technical environment of the organization.

• Understand Adult learning principles and appropriate learning development methodologies.

• Ability to deliver training classes to 1 to 50 plus individuals.

• Dependable, responsible and has the ability to work independently with little to no management intervention.

Required Licenses and Certificates:

• Ability to complete area required training certification programs within 1 year and/or ability to receive internal competency verification on area specific curriculum within 1 year (area specific).

Our comprehensive benefits package includes the following:

• 401(k) retirement savings plan with company match

• Fantastic health plans and free vision coverage

• Life insurance

• Paid annual leave - the longer you work here, the more you earn

• Nine paid holidays

• On-site cafeterias and fitness centers in significant locations

• Wellness programs and a healthy lifestyle premium discount

• Tuition assistance

• Service Recognition

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will conduct interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.