New

IT Service Desk Specialist II

AMERICAN SYSTEMS

Feb 26, 2026

IT Service Desk Specialist II

Location

US-CO-Air Force Academy

ID

2026-4058

Category

IT / Cyber Security / Network Systems

Position Type

Full-Time

Remote

Clearance Required

Public Trust (Tier 4)

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.

Responsibilities

Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.

Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.
Acts as the escalation path to resolve moderate to highly complex technical issues.
Provides support for call overflow during peak time or reduced staff during off peak hours.

Qualifications

Bachelors Degree or 4-5 years of related work experience
DoD 8570 Certification (Security+ CE or equivalent) required.
Favorable Tier III Public Trust Clearance Required.

Pay Transparency Statement

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $57,100.00/Yr. - USD $95,300.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Statement

EEO Race/Sex/Disability Status/Veteran Status