Assistant Director (FGP), Revenue Optimization and Analytics-Radiology

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary:
We have an exciting opportunity to join our team as a Assistant Director (FGP), Revenue Optimization and Analytics-Radiology.

Reporting to the Director of Revenue Cycle, the Associate Director, Professional Billing Operations will direct and monitor the NYU Grossman School of Medicine Faculty Group Practice (NYU FGP) professional billing functions, including charge capture, coding, accounts receivable management, denial management, training, and reporting. Additionally, he/she will be responsible for managing and coordinating the overall functions of the revenue cycle management team to monitor cash flow while improving patient, physician and other customer relations. This includes facilitating and directing an optimal patient experience related to billing and collections. The Associate Director will establish a positive/collaborative relationship with our growing network of physician practices, and ensure that new practice/provider transitions occur smoothly and on schedule. The Associate Director will also provide detailed and right sized reporting to practices, FGP and CBO leadership demonstrating the effectiveness of revenue cycle work and functions.

Job Responsibilities:

• Manages all facets of professional billing revenue cycle processes
• Directs a team of revenue cycle staff to monitor and improve operations and cash collections
• Serves as an operational liaison with billing, coding, and collection agencies while monitoring metrics and performance improvements
• Supervisory responsibilities including managing staff performance, productivity, work allocation, salary planning, training, development, hiring and placement
• Serves as liaison with physicians/practices on day-to-day issues
• Monitors team metrics and develops work plans for improvements
• Contributes to the creation of an organization wide revenue cycle action-planning document, and monitors progress of team to moving action items to completion
• Responsible for monthly/quarterly meetings with practice leadership to discuss key performance indicators, actionable improvements to meet PKIs, and practice specific growth and development influencing revenue cycle operations
• Attend and lead, from a billing perspective, transition meetings for new practices, collect data/information and review risks with leadership to ensure that timelines are met
• Works with the credentialing and managed care teams to resolve A/R issues, underpayments, and overpayments
• Builds relationships with and maintains contact with FGP Operations and FGP Practices to obtain and analyze additional information to document
• Directs and reviews analyses, reports, key performance indicators, and operational metrics
• Assists with the ongoing management of EPIC as it relates to professional billing
• Assists with the development of strategic plans and goals for continued improvement and service leverage acting as key leader to implement plans
• Ensures that the activities of the professional billing teams are conducted in a manner that is consistent with overall department protocol, FGP Policies and Procedures, and are in compliance with Federal, State, and payer regulations, guidelines, and requirements
• Participates in corrective actions in response to variances and trends
• Meets or exceed internal standards for accuracy and timeliness in documentation preparation and submission
• Provides, oversees, and/or coordinates the provision of training for new and existing staff on applicable operating policies, protocols, systems and procedures, standards, and techniques
• Other duties as assigned

Additional Position Specific Responsibilities:
Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.
Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
Partners with Patient Access Center and Central Billing team members to support collaboration and promote a positive patient experience.
Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.

Minimum Qualifications:
To qualify you must have a Bachelor's Degree in accounting, finance, healthcare administration or related field required. Masters in Business Administration or Health Care Administration preferred. Requires 6-8 years in a hospital or healthcare setting with prior experience of healthcare finance, medical reimbursement and managed care contracts. Two Three years managerial experience in a Professional Billing Office. Thorough knowledge of billing requirements/regulations of the major third party carriers

Preferred Qualifications:
Posses outstanding interpersonal and communication skills to gain confidence and trust across the FGP. Demonstrate leadership skills with the ability to guide, direct, train and interact with staff and outside contacts. Strong conceptual and analytical abilities with the ability to identify issues and opportunities and be able to solve problems. Strong verbal and written communication skills as well as excellent listening skills. Ability to conceptualize work flow, develop plans and implement appropriate actions. Ability to create a positive environment where staff are valued and respected for their contributions. Professional demeanor

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $121,792.22 - $210,091.64 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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