F&B COORDINATOR / HOST

POSITION SUMMARY:

The F&B Coordinator / Host is responsible for providing comprehensive administrative support to the Food & Beverage Department while delivering exceptional front-of-house hosting services. This role ensures efficient coordination of daily operations, accurate communication across teams, and an elevated guest arrival experience consistent with luxury hotel standards. The ideal candidate demonstrates professionalism, strong organizational skills, and a passion for hospitality.

ESSENTIAL FUNCTIONS:

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  Provide administrative support to the Food & Beverage leadership team including typing, filing, data entry, and telephone management in a timely and professional manner

  
  
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  Prepare, review, and proofread menus, reports, and departmental correspondence for accuracy and presentation standards

  
  
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  Utilize POS, reservation, and hospitality systems

  
  
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  Assist with outlet updates, function changes, reservation management, and coordination of special guest requests

  
  
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  Execute host responsibilities including welcoming guests, managing reservations and waitlists, coordinating seating flow, and maintaining a polished arrival experience

  
  
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  Maintain organized departmental files and reproduce documents using office equipment

  
  
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  Monitor inventory of office and host stand supplies; prepare requisitions and supply orders as needed

  
  
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  Maintain proper working condition of departmental office equipment

  
  
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  Interact professionally with guests, colleagues, and leadership to support operations and resolve guest concerns

  
  
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  Uphold brand standards through courteous, attentive, and service-focused communication

  
  
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  Apply sound judgment and problem-solving skills to address operational needs and guest service situations

  
  
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  Interpret and execute instructions provided in written, verbal, or schedule-based formats

  
  
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  Maintain cleanliness, safety, and organization of work areas in accordance with hotel standards

  
  

QUALIFICATIONS:

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  High School Diploma required

  
  
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  Minimum of 1-2 years of hospitality, restaurant, administrative, or front office experience preferred

  
  
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  Food Handler Certification and Responsible Beverage Service (RBS) Certification required, or willingness to obtain upon hire

  
  
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  Proficiency in Microsoft Office Suite; experience with POS systems preferred

  
  
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  Ability to type approximately 45-55 words per minute preferred

  
  
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  Excellent verbal and written communication skills in Business English; additional languages a plus

  
  
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  Demonstrated ability to maintain strong guest and colleague relations in a luxury hospitality environment

  
  
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  Strong organizational skills with the ability to multitask, prioritize, and meet deadlines

  
  
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  Ability to remain calm, professional, and solution-oriented when handling guest concerns or high-pressure situations

  
  
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  Detail-oriented with strong memory and follow-through

  
  

PHYSICAL REQUIREMENTS:

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  Ability to stand, walk, sit, lift, reach, pull, push, twist, turn, and grasp throughout the workday

  
  
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  Ability to work in a fast-paced restaurant and office environment while maintaining service excellence

  
  

Hotel Nikko San Francisco is a luxury property located just off Union Square in downtown San Francisco, with 532 guest rooms and suites, 22,000 square feet of meeting and banquet room space, and five food & beverage outlets: 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein's at the Nikko.

Our culture is based on 5 Core Values: Service, Collaboration, Credibility, Achievement, and Fun. We are seeking candidates who can deliver the Nikko tradition of outstanding customer service and help us fulfill our Mission of creating "Fantastic Memories" (Subarashii Omoide) to our external and internal guests. Consistently ranked as a "Best Place to Work" and "Best and Brightest Companies to Work For" in the SF Bay Area. Hotel Nikko San Francisco offers competitive salaries and a fun and rewarding work environment.

Full Time Hourly Benefits:

Hotel Nikko San Francisco Full Time Hourly Perks:

Important Notice

1. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time-to-time.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Nikko is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Nikko hiring policies require a background check for all applicants working directly with at-risk populations.