Registration Coordinator

TEP-Health Employees

Temporary Employment

88152BR

Job Summary

Reports to the Business Manager, and is guided by the procedures of Inpatient and Outpatient services, the Registration is responsible for providing support to all intensive (Inpatient, Partial Hospitalization, Intensive Outpatient Program, consult Liaison and Electroconvulsive Therapy) patients seeking services at Langley Porter Psychiatric Hospital- UCSF Health. The Registration is responsible for reception, registration, insurance coverage verification, relaying financial information, providing financial need applications, and patient processing. Along with supporting the Utilization Review Coordinator with analyzing patient records to determine legitimacy of admission, length of stay, and compliance with insurance reimbursement. Receives assignments in the form of objectives with goals and the processes by which to attain them. Serves as a clinical resource and liaison for patients and their families and assists with navigating all aspects of the healthcare system.

Responsibilities:

• Communicates LPPHC administrative and financial policies clearly to patients, answering patient account questions and knowing when to refer patients to financial counseling, billing partners, patient relations or other support departments for additional help.
• Obtains and documents insurance authorizations for established patient visits, referrals and procedures or ancillary services. Communicates clinical information from medical records authorization requests to insurance companies.
• Works RFI work queues to secure information for accurate billing submissions or to respond to denials such as retro authorizations, clinical documentation, and addended authorizations with add on CPT codes.
• Secures prior authorization for procedures, specialty visits and ancillary testing and coordinates with Hospital Admissions Department as needed.
• Collects and verifies insurance and referral/authorization information for first appointment ensuring referral records and Hospital Accounts Records (HARS) are created and assigned to the appointment.
• Secures complex insurance authorizations for services, medications, or testing and is able to track the authorizations for renewal based on insurance company driven limits of time frames or numbers of visits or services.
• Understands how to identify and interpret a patient's insurance benefit package, including pharmacy and mental health carve outs.
• Address patient complaints from patients regarding billing and complaints related to billing that come out of Patient Relations.
• Understands the concept of managed care and is knowledgeable about the resources available to the staff in regard to knowing the specific requirements of individual managed care plans. Assist patients to understand the concept of managed care.
• Coordinates care for patients amongst the various services of Langley Porter Hospital and UCSF Health
• Interacts via telephone and face to face with a wide range of adult clinical populations
• Triages urgent matters to appropriate resources in collaboration with patient, family members, primary care providers, mental health providers, insurance companies, and medical groups
• Follows up as needed with patients and stake holders
• Provides excellent customer service skills with patients and staff
• Prioritizes multiple tasks
• Maintains good working relationships with staff, patients, and providers

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

Required Qualifications

• This position requires flexibility to orient and work at all UCSF Medical Center locations.
• One year related experience.
• Bachelor's degree in related area and / or equivalent experience / training.

Preferred Qualifications

none

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

TEP

Job Code and Payroll Title

004468 PAT NAVGTR NON-CLIN 2 CX

Job Category

Administrative Support, Temporary Employment

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Temporary Employment

Percentage

100%

Location

San Francisco, CA

Campus

Mount Zion (SF)

Work Style

Fully On-Site

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Monday - Friday