JR15174 Travel Tech Support Analyst

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Job Description:

Temporary contract position for 3 months with a possibility of extension.

Full-time schedule, Monday-Friday 8:00am-5:00pm ET with flexibility.

This position can be worked remotely, but candidates near our corporate offices may be asked to attend trainings, meetings, or other onsite activities as specified by leadership.

Job Title: Temporary Travel Tech Support Analyst

Reports to: Travel Technology Support Manager

What you will do:

This temporary position provides first-level liaison assistance between travel users and system technicians and/or other business areas.Serves as a team member on projects to include formulating, coordinating, controlling, monitoring, and reporting on project development efforts.

Systems & Application Management

• Identifies field automation processing and operational requirements for intranet/internet applications

• Documents, enhances, updates, and audits department and field automated systems as required

• Modifies systems in response to department needs

• Audits output to ensure integrity and accuracy of data

Technical Analysis & Problem Resolution

• Provides technical and analytical guidance to project team staff to ensure innovative and effective recommendations and problem resolution

• Assists with problem resolution and supports ongoing system utilization

Training & User Support

• Assists in training field travel users on hardware, APOLLO applications, AXIS, Travelport Cruise software, websites, and online manuals

• Conducts presentations as needed

• Assists in coordinating the development and distribution of user training materials for internally developed travel systems and applications

Technology Deployment & Implementation

• Assists with deployment of technology (application software, hardware, etc.) in field locations and administration

• Provides support for installation of PC hardware and application software in field or administrative locations

Operational & Field Support

• Provides support at field locations or via phone as required

Supervisory Responsibilities:

None

How you will benefit:

• A competitive wage $25+/hour

We are looking for candidates who:

Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

• High school diploma or equivalent

Experience:

• Use of APOLLO and/or other travel reservation systems

• Experience analyzing information and data flows within automated systems

• Experience working effectively in a team environment

• Experience analyzing and resolving operational or technical problems

• Experience identifying and presenting process improvement opportunities

• Experience formatting data for reports and presentations

• Experience managing multiple priorities and meeting deadlines under pressure

Knowledge and Skills:

• Knowledge of automation opportunities and process optimization concepts

• Ability to research alternatives and recommend solutions

• Ability to assist with implementation of field automation tools

• Ability to support user training for automation tools and systems

• Ability to quickly learn new software applications and systems

• Strong verbal and written communication skills

• Organizational and planning skills

Skillset:

• Proficiency in Microsoft Office applications (Word, Excel, Access, etc.)

Ability To:

• Ability to communicate effectively with internal teams and the public

• Ability to work independently and collaboratively

• Ability to travel as needed

• Ability to work weekends or extended hours when required

Preferred Qualifications

• Bachelor's degree in Computer Science, Business Administration, or related field.

• Salesforce experience (Preferred)

• AXIS travel products knowledge (Preferred)

• GDS system experience (Preferred)

Work Environment

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team-building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.