Tidal Administrator, Senior

Your Role

The Tidal Administration & Support (TAS) Team develops, manages, administers, and provides oversight of the Tidal batch orchestration and scheduler ecosystem. The Tidal Administrator, Senior will report to the Senior Manager, Service Management & Operations Team. In this role, you will blend full-stack engineering, automation, and systems operations to ensure that our Tidal platforms and services are resilient, efficient, and continuously improving. This position requires a deep understanding of cloud infrastructure, automation, and incident response.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Requires a bachelor's degree in computer science, information technology, management information systems, or related field (or equivalent experience)
• Requires at least 5 years of relevant experience
• Highly prefer at least 2 years of experience with Tidal 6.5.x
• Highly prefer at least 2 years of experience with batch job development, scripts and code improvements using Ansible, Python, C, PowerShell, Bash, MSFT SQL, Tidal REST API
• Requires working knowledge and proficiency in MS SQL and Tidal database schema
• Highly prefer experience with Tidal Workload Automation upgrade / patching processes
• Highly prefer at least 2 years direct experience administering a 24x7 Tidal Production environment
• Demonstrated expertise in virtual machines (VMs), containers, cloud networking, identity and access management (IAM), monitoring, storage, and serverless functions
• Ability to set up dashboards in Digital.AI, ServiceNow, Tableau for reporting metrics
• Proficiency in MS Office suite, Grid, Jira, ServiceNow, and general corporate applications
• Working knowledge of tools such as BigPanda, Splunk, Dynatrace, Prometheus, Grafana, Datadog, New Relic, ELK Stack, etc. is preferred
• Experience with CI/CD pipelines using tools like Jenkins, GitHub Actions, GitLab CI, Argo CD, Spinnaker is preferred
• Familiarity with configuration management tools such as Ansible, Chef, Puppet