Employer Installation Specialist

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

UMR, UnitedHealthcare'sthird-party administrator (TPA) solution, is the nation's largest TPA. When you work withUMR, what you do matters. It's that simple . . . and it's that rewarding.

In providing consumer - oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement withinUMRdue to our record-breaking growth.

Regardless of your role atUMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast-paced and highly diversified career.

The Installation Specialist is responsible for the setting up and loading of electronic eligibility files for new and existing customers. This position is responsible for the overall electronic eligibility process using various databases, checklists, mapping tables and IT coding. You will research and coordinate the review of electronic eligibility issues including nonstandard requests. This will include auditing electronic eligibility file loads for adherence to quality measures and report standards.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime or weekends.

We offer paid on-the-job training / shadow-based training with a mentorship program. The hours during training will be 8:00am- 5:00pm CST from Monday - Friday. Training will be conducted virtually from your home.

Primary Responsibilities:

• Coordinates the testing and setup of inbound electronic eligibility files in the 834, proprietary, or custom layout
• Coordinates and handles outgoing eligibility files for ID cards, pharmacy vendors, 270/271 process, and other vendors
• Coordinates calls/meetings with external and internal customers (workgroups and multiple departments) including vendors
• Handles IT coding projects and tasks for the Enrollment System and Electronic Eligibility processes
• Helps coordinate IT projects for the Enrollment System coding and updates
• Coordinates system updates with IT for all processes and files supported by the Electronic Eligibility Support Team
• Helps coordinate the review and analyzation of system, manual, and workflow processes to make the appropriate recommendations for improvement
• Handles improvements from recommendation to completion, by handling or working with others on the team creating specifications, test plans, working with the IT area, testing, production review, and implementing new procedures or training materials

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• Experience contributing to process improvement or enhancement projects
• Basic proficiency with using Microsoft Excel (create / edit new documents, sort, filter, basic formulas) and Microsoft Outlook (email)
• Has previously worked or is currently working as a contractor placed at UHG or one of its subsidiaries or affiliates.
• Ability to work any 8-hour shift between the hours of 8:00am - 5:00pm CST from Monday - Friday including the flexibility to work occasional overtime and weekends based on business need.

Preferred Qualification:

• 1+ years of experience with business analysis
• Project coordination experience
• Experience with DB2 and / OR Mainframe
• Experience in the healthcare insurance industry
• Experience with acting as a liaison between business and IT teams
• Experience with writing and executing test plans in either a QA or UAT capacity
• Knowledge of project methodologies and ability to manage small projects
• Experience in working with programming in web - based application and / OR databases

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $23.89 - $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.