District Success Coach

District Success Coach

(Texas)

What We Seek

The District Success Coach is a customer-centered educator and implementation leader who partners with Texas districts to ensure strong, high-quality implementation of Carnegie Learning's LIFT partnership. In this role, you will guide district stakeholders through each stage of the implementation journey-ensuring a successful and consistent experience for administrators, teachers, students, and community members.

This role is ideal for an experienced K-12 leader who brings deep knowledge of district systems, strong communication and collaboration skills, and a commitment to student-centered learning. You are proactive, organized, and solutions-oriented-someone who can build trust, influence stakeholders, and keep complex work moving forward with clarity and purpose.

As a member of the Customer Success team, the District Success Coach reports to the Vice President of Customer Success, Pilots & Programs and works cross-functionally to ensure customer needs, program requirements, and internal team priorities remain aligned.

We are hiring in the greater San Antonio, Dallas, and Rio Grande Valley areas. This is a full-time position and requires at least 50% regional travel.

What Your Day Will Look Like

Owning LIFT Partnership Implementations

• Managing and facilitating each stage of the LIFT partnership to ensure a successful, consistent implementation and customer experience.
• Establishing and supporting key partnership teams and structures, including kickoff goal-setting and quarterly implementation reviews.
• Facilitating timely, ongoing review of instruction and learning data to monitor progress toward implementation goals and guide next steps.
• Maintaining a deep knowledge of LIFT deliverables and Texas Education Agency (TEA) requirements to ensure implementation integrity and compliance.
• Facilitating monthly district leadership walks, program reviews, and all other required LIFT deliverables and activities.
• Upholding Carnegie Learning's core commitments in every interaction-approaching educators with belief in their potential, honoring their voices and expertise, empowering their ownership of implementation, and inspiring progress and purpose in their growth.

Customer Advocacy & Internal Alignment

• Maintain and distribute customer intelligence to internal teams to support strong cross-functional collaboration and informed decision-making.
• Facilitate regular internal check-ins to ensure alignment across customer-facing teams and ensure district needs are represented consistently.
• Build and leverage collaborative relationships across internal departments to advocate for the customer perspective and influence customer-centered products, processes, and experiences.

Operations & Documentation

• Following the Customer Success process in all aspects of delivery: planning, confirming, communicating, executing, and following up.
• Ensuring timely completion of all documentation, including creating Action Plans for each district, managing LIFT deliverables, courtesy emails, internal district documentation, and other deliverables. .
• Maintaining accurate and up-to-date records in the Deliverables Doc, including forecasting deliverables and managing your calendar.

Other Fun Work

• Engaging in ongoing LIFT training, certification, and continuing education to strengthen implementation expertise and service quality.

• Regularly reviewing customer feedback (e.g., workshop evaluations and coaching feedback) to identify areas of growth and ensure the highest-quality delivery of professional learning.
• Growing yourself professionally in the areas of adult learning theory, research-based best practices in teaching, professional learning design, leadership, and related fields.
• Performing other duties as assigned or apparent.

Exuding Our Team Core Values

• PASSION: Exuding a positive, contagious energy around the work we do
• CURIOSITY: Seeking out new information and experiences, questioning the status quo, exploring possibilities
• FLEXIBILITY: Quickly and calmly responding to changing circumstances
• AGENCY: Appropriately taking initiative in your work and professional growth
• PARTNERSHIP: Developing and effectively using collaborative relationships (internally and externally) to drive your work
• INTEGRITY: Consistently demonstrating our core values through your work

What You Can Expect



TRAVEL COMMITMENT NOTE

Because this role is field-based it will require regional travel somewhere around 50% of the time.

What Should Be In Your Bookbag

• Bachelor's degree in Education or related field, Master's Degree in Education Administration (preferred)
• Ten (10) or more years of experience in K-12 education (as a classroom teacher, campus/district leader, and/or with an education company supporting math and/or ELA implementations)
• Demonstrated success managing large district, regional and/or state initiatives in Texas
• Understanding of Texas Education Agency Initiatives and LASO programs
• Working knowledge of K-12 instructional systems and processes, including:
  
  
  
  • District and school technology, including LMS, SIS, and use of digital curricular applications
  • K-12 infrastructure for curriculum and instruction and school systems
  • Experience working in various roles within a K-12 system
  
  
  
  
• Highly organized with strong planning, time management and communication skills, including:
  
  
  
  • Excellent interpersonal skills, ability to communicate professionally, persuasively, and confidently through multiple modes of communication with stakeholders at multiple levels
  • Exceptional ability to efficiently build and maintain trusting relationships with customers and internal team members
  • High attention to detail, solution-oriented mindset, and ability to advocate for the customer
  • Capable of navigating and mediating conflict while being able to foster honest dialog
  
  
  
  
• Proficiency with SalesForce, Google Workspace and related products, MS Office programs, and ability to successfully collaborate and gather data using these tools.

What Gives Us Purpose

Others teach what; we teach why. For over 25 years, Carnegie Learning has developed solutions that help students achieve Aha moments and set them up for long-term learning success. We're driven to find new, better ways to support teachers and reach more students, so we put our leading cognitive science research and real-world insights into solutions for how students think, learn, and do their best. This is a key part of our commitment to helping teachers spark student curiosity. As a Carnegie Learning team member, you'll work alongside a team of passionate individuals dedicated to making a real difference in the lives of students and educators.

What We Provide

• Holistic Wellbeing
  
  
  
  • An inclusive range of Health Insurance options, including a premium-free plan
  • Short-Term and Long-Term Disability Insurance at no cost to you
  • Access to Headspace at Work with no added cost, empowering you to enhance your mental health
  
  
  
  
• Fostering Joy
  
  
  
  • Flexible work arrangements with our Work From Anywhere Policy
  • Your Time, Your Way - paid time off that you can use as you see fit to recharge and nurture your personal life
  
  
  
  
• Empowering Parenthood
  
  
  
  • Paid Parental Leave
  • Reduced working hours on full pay for soon-to-be and new parents
  • Free access to CL products for employees and their children
  
  
  
  
• A Place for Connection
  
  
  
  • Quarterly Wellness Incentives
  • Monthly employee activities + recognition program
  • 9 Employee Resource Groups
  
  
  
  

What We Believe

We celebrate the unique attributes, characteristics, and perspectives that define each person's individuality. This fusion of perspectives enriches our collective knowledge, fosters innovation, and empowers us all. Together, we can collectively and more effectively address issues that face our business and industry.

If our commitment to building an inclusive workplace resonates with you, we invite you to join our mission and welcome you to apply with us. Carnegie Learning is an Equal Opportunity Employer.