Office Manager

Who We Are

Solid Ground (SG) is an award-winning nonprofit organization whose proven, holistic approach helps families build the strong foundations they need to emerge from homelessness into a brighter future. Through safe, affordable housing and innovative supportive programming, Solid Ground helps families transition to a higher-level of self-sufficiency and break the cycle of homelessness and poverty for the next generation.

Why You'll Love Working Here

At the heart of Solid Ground is the belief that housing stability is fundamental to the healthy development of children and to a family's ability to be contributing members of the community. Solid Ground currently runs eight programs in suburban Ramsey and Washington Counties and housing over 660 individuals annually. Our mission is to prevent and end homelessness for families with children in the communities we serve through housing, resources, and opportunity.

Wages

$26.00 - $32.00 per hour

Benefits

• Paid vacation and sick time
• 10 paid holidays and 2 floating holidays
• Competitive health, dental, and vision insurance
• Health Savings Account (HSA) and options for Flexible Spending Accounts (FSA)
• Long-term disability insurance - the employer pays the premiums
• Employer-paid basic life insurance with the option for additional coverage paid by the employee
• Voluntary benefits: Accident, hospital indemnity, critical illness, short-term disability insurance
• SG sponsors a retirement plan with automatic enrollment at 3% and a 3% employer match after one year of service, plus immediate vesting.

Job Summary

Solid Ground is hiring an Office Manager to provide operational leadership for workplace systems, front desk operations, and administrative coordination for Solid Ground. This role supervises the Office Coordinator and serves as a central hub supporting staff, leadership, residents, and community partners by ensuring consistent, organized, and effective daily operations. This position requires in-person work Monday-Friday to support East Metro Place operations.

Responsibilities

• Supervising the Office Coordinator by providing coaching, guidance, training, and performance oversight to support effective operations.
• Leading front desk operations at Solid Ground's main East Metro Place office location while supporting inventory and operational needs across multiple scattered-site locations.
• Developing, implementing, and maintaining scalable front desk procedures, workflows, and training resources for staff and volunteers.
• Serving as the primary escalation point of contact for complex front desk, safety, or visitor situations.
• Ensuring office environments remain organized, accessible, welcoming, and professionally maintained.
• Overseeing incoming and outgoing mail, deliveries, and supply coordination across organizational sites.
• Managing front desk coverage scheduling in partnership with the Office Coordinator and providing coverage as operationally needed.
• Managing the organization's main phone line, communication workflows, and general information email inbox to ensure timely and consistent responses.
• Owning setup, coordination, and operational logistics for community meetings and events in shared spaces.
• Partnering with the Director of Operations to support safety and security oversight and promote a safe environment for staff, residents, and visitors.
• Managing calendars, scheduling, and meeting logistics for the Executive Director and leadership team as assigned.
• Preparing correspondence, reports, presentations, and meeting materials.
• Supporting Board, leadership, and committee meetings, including agenda preparation, document coordination, meeting notes, and follow-up tracking.
• Tracking and communicating action items and ensuring operational follow-through on leadership initiatives.
• Maintaining confidentiality of sensitive organizational, Board, resident, and personnel information.
• Partnering with the Executive Director to coordinate project tracking and ensure timely follow-through on strategic priorities and initiatives.
• Managing workplace technology logistics in partnership with IT vendors and the Director of Operations.
• Serving as the main point of contact for vendor relationships and service logistics.
• Developing and maintaining scalable documentation systems and administrative processes that support organizational growth.
• Partnering with the Director of Operations to identify and execute process improvements and operational efficiencies.
• Managing onboarding logistics for new staff, including workspace setup, equipment provisioning, and administrative readiness.
• Managing and tracking internal events, training, and operational projects to ensure effective planning, communication, and follow-through.
• Managing employee performance, training, and development; communicating expectations and supporting professional growth.

Who You Are

• You have an associate or bachelor's degree in business administration, human services, nonprofit management, or a related field; equivalent experience is considered.
• You have 3+ years of experience in office management, administrative operations, or executive support roles, preferably in a fast-paced environment.
• You have prior supervisory or leadership experience.
• You have experience working in nonprofit or community-based organizations.
• You demonstrate a commitment to diversity, equity, and inclusion and have the ability to work effectively with diverse communities.
• You possess strong organizational and project coordination skills.
• You have the ability to balance multiple priorities with an appropriate sense of urgency while maintaining independent follow-through and a drive for results.
• You have strong interpersonal and relationship-building skills.
• You are proficient with Microsoft Office Suite, Google Workspace, and video conferencing tools.
• You have experience coordinating workplace systems, supplies, or technology across multiple locations.
• You have the ability to maintain composure and professionalism in high-traffic or emotionally charged environments.
• You are comfortable working in an environment supporting families experiencing housing instability.
• You have the ability to create systems and document internal processes to drive efficiencies.
• You are a self-starter with high energy who can work independently without a high level of supervision.
• You have a valid driver's license, access to reliable transportation, and the ability to meet Solid Ground's driving record requirements. Please note that if the license was not issued in the state of Minnesota, you have 60 days after becoming a Minnesota resident in which to apply for your Minnesota driver's license or permit (not applicable for new hires living out of state).

Diversity and open expression are fundamental to the work of Solid Ground. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. Every member of our team enriches our work by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, Indigenous or people of culture, LGBTQI+ and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We value the contributions of a diverse workforce, and we welcome and encourage applications from all underrepresented groups. We encourage you to apply even if you feel like you don't fit 100% of the technical requirements.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, religion, national origin, sex, gender identity, sexual orientation, familial status, disability, age, marital status, membership or activity in a local human rights commission, status with regard to public assistance, criminal history (justice-impacted status), housing or homelessness status, height, or weight.

Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the hiring process. If you apply for this position, you may see references to MACC in some online materials.

Solid Ground participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See E-Verify's official poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf. See E-Verify's Right to Work poster at https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf.