Research Services Manager

Position Overview

The Research Services Manager leads the CLHSS project management and qualitative research team (5+ FTE), setting standards and practices for project execution to support a portfolio of research projects in healthcare delivery and digital innovation, ensuring coordination and alignment with business objectives, and that projects are completed on time, within scope, and within budget.

The ideal candidate for this position will have excellent, proactive systems thinking and decision-making abilities to address varied and at times complex problems that require integrative solutions across teams and resources to solve. This position will work under general supervision (Research Portfolio Director), be collaborative with various stakeholders, guide day-to-day project operations and make recommendations based on expertise and known best practices, and be adaptable to handle changing research needs and priorities as set by CLHSS Directors.

Duties/Responsibilities

50%: Research Services Operations

• Directly oversee and manage project management and qualitative research team (5+ FTE) to meet defined project deliverables.
  • Ensure utilization of CLHSS project management standards, templates, and resources (e.g. SmartSheet) across team for quality and consistency, adapting resources to meet project management needs and best practices as appropriate
  • Monitor project progress, performance, and make necessary adjustments for success.
  • Identify, manage, and resolve project-related issues and conflicts; escalate complex issues and conflicts when appropriate
  • Ensure applicable projects are prepared for internal audits by ensuring project management staff maintain required documentation, processes, and compliance standards
• Identify, schedule, and coordinate training opportunities to promote continuous improvement and adoption of best practices in research management.
• Report monthly to CLHSS Directors regarding team capacity to ensure alignment with portfolio planning and future planning; make recommendations for project manager assignment to new requests based on skills and capacity
• Facilitate monthly reporting of active projects at CLHSS Portfolio meeting for visibility and discussion of novel/complex project issues
• Verify accurate reporting of hours by team members to support ISO/ESO billing processes
• Develop and maintain Smartsheet tools to support project tracking and resource management

40%: People Management

• Provide leadership for staff and foster a professional, diverse and equitable working environment within the center for people from all backgrounds, communities, and identities, where staff are empowered and accountable.
• Regularly consult with center and project leadership to gather insight on staff strengths and development needs; Develop and implement goals and work plans to develop staff capacity, skill maturity, and professional development.

10%: Research Project Management

• Act as project manager for ad hoc or complex project requests made by CLHSS Leadership
• Serve as interim project manager when staff are on leave

Work Arrangements

This position follows UMN Work. With Flexibility. guidelines. Currently, the position will be primarily working from home. There may be occasional needs to be on campus and over time there may be a need to set a regular schedule for a few days on campus each week. Work hours should follow a regular schedule between 7-5, M-F.

Required Qualifications

• BA/BS with at least 6 years of research/project management experience or an advanced degree plus 4 years of related experience
• Strong analytical skills with established organization and project management strategies to keep track of details in the context of the larger objectives and manage multiple projects and changing priorities
• Demonstrated ability to manage others, set and maintain deadlines, and prioritize assignments
• Prior experience working in healthcare and/or academic research and managing clinical and/or translational research studies.
• Experience with regulatory aspects (e.g. IRB and FDA) of conducting clinical research.
• Experience at the University of Minnesota
• Experience working on federally funded projects
• Excellent interpersonal and communication (written and verbal) skills
• Proficient with Google and Microsoft Office suite.
• Commitment to positive team dynamics, client satisfaction, and creating a diverse, equitable, and inclusive environment
• 1 year of experience working in an academic learning health system

Preferred Qualifications

• Formal project management training or certifications.
• Information technology, data science, or other technical experience or familiarity.
• HIPAA & CITI Training
• Graduate degree in related field.
• Proactive, self-starting work ethic

The Center for Learning Health System Sciences is a one-of-a-kind partnership between the Medical School and School of Public Health with a goal to decrease the time it takes for science to make it from the lab to the clinic in pursuit of better health outcomes for the patients we serve. CLHSS is composed of a core and five programs spanning the data-knowledge-practice LHS lifecycle including evidence synthesis, pragmatic trials, digital health, and data democratization and model development. CLHSS is committed to diversity, equity, and inclusion in its staffing, operations, and research. Learn more about the center by visiting: med.umn.edu/clhss

Pay Range: $83,000 - $92,000; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Work Location: Hybrid

Position Type: Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).