Manager, Organizational Change

Jubilant HollisterStier LLC,Spokane's Largest Manufacturing Company,and well-established member of the business community, provides a complete range of services to support the pharmaceutical and biopharmaceutical industries. Jubilant HollisterStier is a nationally recognized contract manufacturer of sterile injectable vials, and lyophilized products. The Allergy business is a worldwide leader in the manufacture of allergenic extracts, targeted primarily at treating allergies and asthma. Jubilant HollisterStier is a proud member of the Jubilant Pharma family.

Our Promise: Caring, Sharing, Growing

We will, with the utmost care for the environment and society, continue to enhance value for our customers and stakeholders by providing innovative products and economically efficient solutions' through growth, cost effectiveness and wise investment of resources.

Job Description:

The Organizational Change Manager collaborates closely with project managers, business owners, and functional teams to coordinate and reinforce the activities that enable successful change. This includes stakeholder engagement, communication planning, training alignment, and operational preparation, particularly within a regulated pharmaceutical manufacturing environment where safety, compliance, and consistency are foundational.

This role strengthens JHS's ability to adopt new processes, systems, technologies, and operational ways of working across IT, Operations, Engineering, HR, customer-facing teams, and health & safety functions. It focuses on preparing teams for upcoming changes, reducing uncertainty and disruption, increasing readiness, accelerating speed to proficiency, and ensuring employees understand what is changing, why it matters, and how to operate successfully on day one.

The OCM also contributes to the ongoing improvement of enterprise OCM tools, templates, and processes to increase clarity, consistency, and effectiveness across JHS.

Change Strategy & Impact Assessment

• Design, develop, and deliver OCM strategies and plans for initiatives, programs, and projects ensuring change activities are tailored to the scope, complexity, and impacted teams.
• Conduct change impact assessments to understand how processes, systems, and roles will shift across impacted groups.
• Translate impacts into clear, actionable readiness plans that prepare employees for operational and behavioral changes.
• Identify adoption risks and recommend mitigation strategies that reduce disruption and strengthen readiness and speed to proficiency.

Stakeholder Engagement & Communication

• Identify and engage the stakeholders and teams impacted by upcoming changes, ensuring they understand what to expect and how it affects their work.
• Develop and deliver clear, timely, plain-language communication materials (emails, leader talking points, FAQs, quick guides).
• Coordinate engagement with sponsors, leaders, and frontline teams to build understanding, encourage adoption, and reinforce key messages throughout the change lifecycle.

Training, Enablement & Speed to Proficiency (Refined Version)

• Conduct training needs assessments and collaborate with HR/L&D and functional SMEs to ensure training content aligns with required behavioral and operational changes.
• Design, develop, and deliver training materials when needed, based on project complexity, timeline, and resource availability.
• Support training logistics such as scheduling, communications, coordination with SMEs, and preparing leaders and teams for training activities.
• Equip teams with the resources, tools, and guidance needed to achieve speed to proficiency following go-live.
• Reinforce learning through post-go-live communications, job aids, coaching resources, or refresher sessions as appropriate.

Readiness Planning, Execution & Support

• Build and manage readiness plans that outline who needs to be ready, for what, and by when.
• Measure and monitor team-level and site-level readiness, escalating gaps early and adjusting plans where necessary.
• Support go-live preparation, operational cutover, and stabilization/hypercare activities.

Project Collaboration (OCM + PM Partnership)

• Collaborate closely with project managers to align OCM plans with project timelines, deliverables, and milestones.
• Provide OCM input into PM artifacts such as stakeholder registers and communication plans (without performing PM tasks).
• Ensure change-related activities are integrated into overall project plans and decision-making.

Measurement, Reporting & Adoption, Use, and Proficency Tracking

• Define practical change metrics, adoption indicators, and qualitative feedback mechanisms.
• Maintain simple dashboards or trackers that provide visibility into readiness, engagement, and adoption.
• Provide concise updates and recommendations to sponsors, PMs, and site leadership.

Tools, Standards & Continuous Improvement

• Apply enterprise OCM tools, templates, and frameworks consistently across projects.
• Contribute updates to OCM methodologies, templates, and guidance materials to increase clarity, consistency, and ease of use.
• Support the growth and maturity of OCM practices and Community of Practice (CoP) across JHS through coaching, documentation, and process improvements.

Qualifications:

• BS in Business or a related field required.
• Prosci, CCMP, Six Sigma, PMP, or similar certification preferred.
• 5+ years in organizational change, business readiness, training coordination, operational support, or similar roles.
• Experience using OCM tools (impact assessments, comms plans, stakeholder maps, readiness trackers).
• Strong writing, communication, facilitation, and relationship-building skills.
• Ability to explain complex concepts simply and prepare teams for operational change.
• Experience in regulated or high-risk operational environments preferred.
• Experience with personas/journey mapping and change metrics.
• Familiarity with PM tools (MS Project, Clarity) for coordination only.
• Pharmaceutical, manufacturing, operations, or safety-critical environment experience.

Functional Skills Required:

• OCM Methodology & Tools: Proficient in change impact analysis, stakeholder engagement, readiness planning, communications, and training coordination.
• Communication & Content Development: Ability to create clear, concise, user-focused messaging and materials.
• Metrics & Reporting: Able to build practical readiness dashboards and monitor adoption indicators.
• Basic PM Partnership Skills: Understands project phases and PM artifacts well enough to coordinate and integrate OCM activities (without leading PM work).

Shift:Weekday days, Monday-Friday

Compensation & Benefits:

This is anon-site,full-time position located in Spokane, WA.

• Hiring Wage:$99,000 - $158,400annually depending on experience, with opportunity for growth, promotion and annual raises. Midpoint and above is reserved for employees who have longevity with Jubilant HollisterStier and consistently exhibit outstanding performance over a period of time in the role.
• Medical, Dental, Vision, Flexible Spending and Health Savings Accounts.
• Life, AD&D, Short and Long Term Disability.
• 401(k) with company match.
• Generous paid time off plan.
• Employee Assistance Program.

Unlock your potential with Jubilant HollisterStier! If you're seeking a dynamic and rewarding career, we welcome your application today!

https://jubilantcareer.jubl.com/

*Please click on the Spokane, WA. Link*

Jubilant HollisterStier is an EEO/AA Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you require assistance applying for a position, please contact our HR Department at:

JHS-TalentAcquisition@jubl.com