Financial Center Assistant Director

The Financial Center Assistant Director plays a key leadership role in supporting the overall success and daily operations of The Farmers Bank's Westfield Financial Center. This position is responsible for supervising front-line staff, ensuring exceptional customer service, and maintaining the integrity of daily banking functions-including teller operations, new account openings, and compliance with operational standards.

In partnership with the Financial Center Director, the Assistant Director helps execute strategic goals, drives employee development and engagement, and fosters a culture of accountability and performance. This role also serves as a trusted resource for resolving customer issues, reinforcing internal controls, and identifying opportunities for process improvements to enhance efficiency and service delivery.

Key Responsibilities

1. Operational Management: Oversee the daily operations of the Financial Center, ensuring that all activities are conducted efficiently and in compliance with bank policies and procedures. Manage scheduling, workflow, and resources to optimize performance.

2. Staff Supervision: Lead and supervise the Financial Center staff, including tellers and universal banker. Provide guidance, training, and support to ensure that staff members are equipped to deliver high-quality service.

3. Customer Service: Ensure that all customer interactions within the Financial Center are positive and professional. Assist with resolving customer issues and ensure that the team meets customer service standards.

4. Account Management: Oversee the opening of new accounts, including checking and savings accounts, and ensure that teller services are performed accurately and promptly. Monitor the accuracy and completeness of account documentation.

5. Strategy Implementation: Assist the Financial Center Director with implementing strategic initiatives, including business development activities, customer outreach, and community engagement efforts. Support the execution of the center's growth and retention strategies.

6. Compliance and Risk Management: Ensure that all operational activities comply with regulatory requirements and bank policies. Monitor and mitigate risks associated with daily operations.

7. Reporting and Analysis: Assist in preparing reports on the Financial Center's performance, including operational metrics and customer satisfaction. Provide insights and recommendations for continuous improvement.

Competencies Required

1. Leadership & Accountability
Inspires and motivates team members while setting a strong personal example. Takes ownership of individual and team responsibilities to drive performance and results.

2. Customer Focus
Delivers exceptional service by understanding and addressing customer needs with professionalism, empathy, and urgency.

3. Operational & Risk Management
Ensures efficient and compliant daily operations, applying sound judgment in managing risk and safeguarding the financial center.

4. Team Development
Supports employee growth by fostering a collaborative culture and providing guidance, coaching, and opportunities for learning.

5. Problem-Solving & Decision-Making
Analyzes issues effectively, considers alternatives, and makes timely, informed decisions that align with bank goals.

6. Communication & Collaboration
Communicates clearly and effectively across teams and with clients. Promotes open dialogue and cooperative problem-solving.