Associate III, Production Operations

Position Type :

Type Of Hire :

Education Desired :

Job Description

Join a fastpaced operations team that plays a critical role in processing payments, supporting lockbox operations, and ensuring accurate item processing for our clients. At FIS, we innovate to advance the way the world pays, banks, and invests-and we're looking for an experienced operations professional ready to bring strong technical expertise to our high-volume environment.

Onsite Position
Monday - Friday
Shift: 8:00 a.m. - 4:30 p.m. (may slightly differ)

What You Will Be Doing

• Process customer payments and exceptions accurately and efficiently within established deadlines.

• Prepare, batch, and organize customer payments for processing.

• Perform advanced 10key data entry

• Complete complex research, adjustments, and exception resolution activities.

• Balance credits and debits across transactions; resolve discrepancies.

• Perform advanced item processing functions requiring specialized experience.

• Work directly with lockbox processing workflows, including highvolume deposit and remittance activities.

• Support team operations by handling escalated issues and guiding less experienced staff.

• Maintain compliance with client specifications and operational standards.

• Perform other related duties as assigned.

What You Bring

• Experience in item processing (required).

• Experience with lockbox processing workflows (required).

• Strong knowledge of remittance and payment processing procedures.

• Ability to perform complex transaction analysis and balance reconciliation.

• Proficient with 10key data entry in a production environment.

• Ability to lift or move up to 30 pounds..

• Ability to work effectively in a fastpaced, deadlinedriven environment.

• Ability to identify and correct errors in calculations and balances.

• Strong problemsolving skills and attention to detail.

Education Requirement: High school diploma or GED

What We Offer You

• Competitive salary and comprehensive benefits, including medical, dental, and travel coverage.

• Opportunities for professional development and career growth within FIS.

• Paid time to support charitable causes in your community.

• A collaborative, flexible work environment built on respect and teamwork.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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