Chief Operations Officer

CHIEF OPERATIONS OFFICER

GREAT REWARDS FOR GREAT PERFORMERS

Milliman, Inc. (www.milliman.com) is seeking a CHIEF OPERATIONS OFFICER to work in a fast-growing department in Omaha. We offer a unique opportunity for the right candidate, providing the best of both worlds: a flexible local office that recognizes individual value within a large, national firm that gives stability and structure.

OUR COMPANY

Milliman is an international consulting firm with over 5,100 employees and $1.6 billion in annual revenue. With over 70 years in the consulting business, we have an excellent reputation for superior tools and service to our clients. The Omaha Health & Welfare practice was started 24 years ago to serve large employers in the design and administration of their employee benefit insurance plans. Much of our success depends on our employees and our culture that recognizes and rewards employees for the value they bring to our business in general and our clients in particular. The atmosphere is business casual with 70 other professionals in an upscale office setting at 180th and Dodge Street in Omaha, Nebraska.

JOB DESCRIPTION

The Chief Operating Officer will play a central role in safeguarding and strengthening the long-term success of our practice, with direct oversight of Bavvy Operations. This role carries responsibility not only for day-to-day execution, but for the operational discipline, leadership development, and client stewardship that sustain the firm's reputation and profitability.

Our clients rely on precision, responsiveness, and sound guidance. The COO will ensure that internal systems, team performance, and service delivery consistently meet that standard.

Profit Center Primary Focus Areas

1. Strengthening client retention through disciplined operational oversight and consistent service delivery.
2. Driving process improvement initiatives to meet or exceed client expectations and the associated financial impact.
3. Supporting continued revenue growth by aligning operations with sales commitments and long-term account success.
4. Developing emerging leaders and building a strong pipeline of talent for future growth.
5. Preserving and reinforcing company culture while establishing clear succession planning for organizational continuity.

Management of Bavvy Operations
Provide executive oversight of all Bavvy Operations, ensuring alignment, accountability, and performance across all cross-functional departments. This includes establishing clear expectations, reinforcing operational discipline, and ensuring that each team has the leadership and support necessary to execute at a high level.

Responsibilities include:

• Lead and coordinate all cross-functional Bavvy departments to operate as a unified, accountable organization
• Establish clear performance standards, workflows, and communication protocols across teams
• Support department leaders with structure, coaching, and operational clarity
• Identify resource gaps and realign staffing to meet service demands and growth objectives
• Standardize processes to ensure consistency, accuracy, and efficiency
• Monitor key operational metrics and intervene early when performance trends decline
• Remove operational obstacles that prevent staff from delivering exceptional client service
• Reinforce a culture of ownership, professionalism, and follow-through across all teams
• Ensure new hires are properly integrated and positioned for long-term success

QUALIFICATIONS

• Bachelor of Arts or Science degree
• Master of Business degree preferred but not required
• Previous experience within health insurance preferred but not required
• Five years' experience as Operations Manager preferred

SKILLS & ABILITIES

• Exceptional finance and accounting abilities
• Demonstrated proficiency in MS Excel, including pivot tables, database management, and report formatting
• Previous experience with database programs such as MS Access and SQL a plus
• Strong written and verbal communication skills
• Ability to portray a professional image consistent with Milliman's role as a consultant with phone calls, e-mails, and other correspondence.
• Strong organizational skills with attention to detail to manage multiple projects at the same time.
• Ability to work independently within a team-based consulting environment.
• Willingness to learn new skills and offer input.
• Flexibility with a customer first attitude.

LOCATION

This position is based out of the Milliman office in Omaha, Nebraska. Candidates hired into this role must be willing to work onsite full-time.

COMPENSATION

Salary will be commensurate with experience and abilities. Milliman offers a full package of benefits, including medical, dental, life, disability, PTO, and 401(k) plans that ranks as one of the best in the area.

BENEFITS

We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:

• Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners
• Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges
• 401(k) Plan - Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program - Recognizing employee contributions
• Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses
• Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
• Holidays - A minimum of 10 paid holidays per year
• Family Building Benefits - Includes adoption and fertility assistance
• Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria
• Life Insurance & AD&D - 100% of premiums covered by Milliman
• Short-Term and Long-Term Disability - Fully paid by Milliman

EQUAL OPPORTUNITY

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

CONTACT INFORMATION

Matt Brauer

Operations Manager

Milliman, Inc.

18205 Capitol Ave., Suite 400

Omaha, NE 68022

531.284.3843 (direct)

matthew.brauer@milliman.com