MemberCentral Support Associate

The MemberCentral Support Associate is responsible for engaging with AAAS members and customers by providing outstanding service to via telephone, email, social media, and correspondence.

What You'll Do

Member Experience and Service:

• Respond to member, customers, and institutional inquiries through inbound and outbound telephone, email, live chat, correspondence, and other potential channels.
• Staff tables at events representing Membership and AAAS.
• Exercise creative and critical thinking. Evaluates complex situations and develops appropriate solutions.
• Demonstrate a positive work ethic and attitude and serve as a vital team member.
• Exhibit a professional demeanor and deliver a stellar service experience.
• Achieve standards for productivity and quality.
• Ensure that every communication ends with appreciation for the member.
• Assist members with online activities, troubleshooting technical member service issues.
• Provide information on member benefits, upcoming events, subscription policies, and other relevant AAAS information that reinforce the value of being a member.
• Maintain relationships with other departments to ensure quick response to service related problems.
• Follow escalation procedures for unresolved issues through internal referral processes.
• Provide input for continuous improvement of processes, messaging, and service delivery,
• Identify customer needs that can contribute to improved product development and problem resolution.
• Other duties as assigned.

Data Management and Reporting:

• Ensure data entry is accurate and secure.
• Prioritize work assignments, working pro-actively and managing multiple tasks
• Provide accurate and timely reports as directed by the Assistant Director.

Minimum Qualifications

• Bachelor degree preferred, with 3+ years of experience in customer or professional membership support.
• Customer service experience, preferably via telephone or in-person.
• Committed to high quality service delivery and problem resolution.
• Professional, articulate demeanor, proficient phone etiquette and strong written communication skills.
• High energy, positive attitude, self-motivated, able to work independently, with minimal supervision.
• High sense of integrity and respect for others - Externally and Internally.
• Experience with CRM systems preferred.
• Strong organizational and communication skills.
• Ability to work successfully under tight deadlines with multiple priorities.

Application Process

Submit a resume and cover letter outlining qualifications and interest in the position by March 6, 2026. Applications are reviewed on a rolling basis. A Recruiter will contact you with next steps if you are selected for an interview.

The anticipated initial rate of compensation for this position is $48,000 - $50,000 per year. AAAS currently provides the following benefits for this position: paid vacation leave, paid sick leave, paid holidays, health insurance, flexible spending account, dental insurance, life insurance, vision insurance, retirement benefits, short- and long-term disability, each subject to the terms of the applicable program. Additional benefits may apply.

Any actual offer of employment, reflecting the total compensation package and benefits, will be made in the sole discretion of AAAS and will be based on a variety of factors, including years of experience, depth of experience, and other relevant factors. AAAS reserves the right to amend or modify its employment benefits and compensation structure at any time.

AAAS is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity, national origin, age, disability, veteran status, or other protected category. AAAS uses E-Verify to confirm the employment eligibility of all newly hired employees. No visa sponsorship is available for this position.

Search Firm and Employment Agency Disclaimer
The American Association for the Advancement of Science (AAAS) does not accept unsolicited agency resumes. Any unsolicited resumes sent to AAAS from a third party, such as an agency, including unsolicited resumes sent to an AAAS mailing address, fax machine or email address, directly to AAAS employees, or to the AAAS resume database will be considered AAAS property. Verbal or written communications from any employee of AAAS shall not be considered binding obligations. AAAS Human Resources is the only AAAS representative authorized by AAAS entering into any employment agreements with any third party. AAAS will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

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