Customer Services Representative

Transportation Services is seeking an enthusiastic Customer Service Representative who enjoys helping people, solving problems, and creating positive experiences. In this role, you'll be the friendly face of our department-guiding students, employees, and visitors through their parking and transportation needs.

This position is customer-facing and highly interactive, working with individuals in person, over the phone, and electronically. You'll rotate among three office locations, keeping each day fresh and dynamic. We're looking for a motivated contributor who enjoys teamwork, communicates clearly, and is comfortable using computer systems to support efficient service.

What you'll do:

• Provide friendly, knowledgeable customer service across multiple channels
• Educate customers about parking options, commuter programs, and alternative transportation solutions
• Interpret and explain Transportation Services policies, procedures, and eligibility requirements
• Issue annual permits and allocate temporary parking spaces based on customer needs and departmental guidelines
• Help customers navigate complex or unfamiliar transportation decisions with patience and clarity
• Maintain accurate records and use departmental software to process transactions and manage accounts

Highlights of this role:

• A fun, friendly, and supportive team that values collaboration
• Meaningful work that directly supports students, faculty, staff, and visitors
• Opportunity to grow your skills in customer service, problemsolving, and campus operations

Ongoing/Renewable

Full-Time: 100% FTE

Hours generally scheduled Monday - Friday between the hours of 7:00 am - 4:45 pm. Work is performed onsite.

• Provide administrative support to Transportation Services departments as needed to support unit goals

• Guides and trains staff and student workers

• Monitors and maintains work areas and supplies to meet customer and operational needs

• Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information

• Processes customer transactions and may take payments following established policies and procedures

• Troubleshoots and resolves issues in a timely and professional manner

• Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards

Division of Facilities Planning & Management, Transportation Services

FP&M is a full-spectrum service organization that builds, maintains, and operates the physical environment of UW-Madison in the university's education, research, and outreach activities. Find out more about our Division: https://inside.fpm.wisc.edu/about-fpm/

Minimum $25.00 (Hourly)

The starting hourly rate is $25.00, but it is negotiable based on experience and qualifications.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see the University Staff Benefits Summary.

• At least two (2) years of experience in customer service, including payment and transaction processing.
• Ability to communicate clearly in person, over the phone, and electronically.
• Ability to interpret and explain policies, procedures, and eligibility criteria in a customerfriendly way.
• Teamoriented mindset with the ability to collaborate effectively with colleagues across rotating work sites.
• Committed to maintaining organized, accurate documentation to support smooth operations and excellent customer service.
• Basic proficiency with computers, with the ability to learn new software systems as needed.
• Possession of a driver's license that is valid and meets UW Risk Management standards.

• Experience navigating complex or challenging customer interactions with professionalism, patience, and problemsolving focus.
• Experience with point-of-sale (POS) systems.
• Proficient with Microsoft Office Suite, including Outlook, Excel, Word, and Teams.

High School Diploma Preferred

To begin the application process, click the "Apply" button.

The following is required for your application to be considered complete:

• Cover letter -- describing how your experience relates to the listed required and preferred job qualifications. Please also address how you have previously handled a difficult customer situation in your cover letter.
• Resume -- detailing your educational and professional background.

Please note: There is only one attachment field. You must upload all your documents in the attachment field, either as one combined document or separate documents.

We are eager to learn more about how your experience may align with this position!

The search committee will review all application materials after the posted deadline. We will notify selected applicants to participate further in the selection process directly.

References will be requested of final candidates. All applicants will be notified after the search is complete and a candidate has been selected.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

Emma DeGan, emma.degan@wisc.edu, (608) 497-4469

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.