Senior Employee Benefits Billing Specialist

At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth.

As one of the 10 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide. More information is available at www.alliant.com.

SUMMARY

Responsible for supporting the daily operations of the outsourcing team's billing and benefits administration, client onboarding, internal reporting, and client relationships. Maintains personal book of business with health and welfare benefit plans as needed by providing excellent customer service and managing client benefits calendar, including compliance, strategy, renewal, and Open Enrollment deliverables.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for the overall outsourcing team's billing process associated with servicing clients' benefits insurance invoicing, including establishing vendor relationships, designing, and implementing billing processes, completing, and maintaining monthly administrative fee invoices, and maintaining the team's system access.

Assists department manager with monthly team transition planning, staff training, tracking, monitoring team workflow, and working with the team to resolve escalated billing issues and calculation problems.

Trains, manages, and supports Billing Coordinators with escalated billing issues and calculation problems.

Reviews completed Consolidated Billing Service (CBS) files before sending them to clients.

Implements new client billing, ensuring the client setup is completed accurately.

Prepares and provides monthly call center statistics to management and clients, as applicable.

Assists the outsourcing and client service teams with communication materials and other projects as needed.

Fosters and manages overall relationships with clients ensuring strong retention and client satisfaction.

Manages client benefit inquiries and resolves escalated service issues.

Meets with clients for pre-renewal strategy, proposal delivery, and explanation.

Analyzes market proposals for verification of benefits, premiums, and competitiveness.

Negotiates with markets for benefits premium concessions.

Reviews coverage contracts for accuracy of policy provisions.

Conducts client open enrollment meetings and answers questions regarding benefit coverage.

Manages new carrier and plan implementations for the book of business.

Ensures delivery of claims experience and utilization reports and reviews for accuracy.

Assist with onboarding of new clients.

Complies with agency management system data standards and integrity (enters and maintains complete and accurate information).

Other duties as assigned.

QUALIFICATIONS

EDUCATION / EXPERIENCE

Bachelor's Degree or equivalent combination of education and experience

Seven (7) or more years of experience in Benefits administration and billing

Experience in training new employees with team leadership responsibilities

Experience with premium payment reconciliation, and administering COBRA and benefits eligibility in BeneTrac or similar online benefits administration software

Experience with QuickBooks Online

Prior experience in roles that require a high degree of accuracy

SKILLS

Knowledge of employee benefits insurance, eligibility, premium payment reconciliation, and Consolidated Omnibus Budget Reconciliation Act (COBRA) guidelines

Strong verbal and written communication skills

Strong analytical skills

Good problem solving and time management skills

Ability to work successfully as a member of a team and independently

Ability to compile, organize, interpret, and communicate data and results concisely

Ability to learn, leverage, and troubleshoot systems and software tools

Proficient in Microsoft Office Suite

#LI-AQ1

#LI-REMOTE

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

For immediate consideration for this position, please click on the "Apply Now" button.

Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status.

If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information.

For more information on Alliant Insurance Service's benefits, click here.