New

Customer Service Representative

TEKsystems
$33.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Schaumburg
Mar 04, 2026
Intermediate Level \| Full-Time This role is ideal for someone who excels in written communication, enjoys investigative problemsolving, and thrives in a fastpaced, detailoriented environment. This is not a high callvolume role - it is heavily focused on email communication and case resolution. Position Overview The Customer Support Specialist plays a critical role in supporting Account Managers and ensuring drivers have a smooth, informed experience with their fleet services. This position handles complex customer inquiries, researches solutions, and coordinates with multiple internal teams to ensure timely and accurate resolutions. You'll manage a substantial volume of email cases, utilize SalesForce CRM to track and resolve issues, and provide exceptional customer service through clear communication and followup. Key Responsibilities Customer Support & Case Resolution * Serve as the first point of contact for customer inquiries via email and outbound followup calls. * Manage a high volume of customer emails and SalesForce cases, ensuring timely and accurate resolution. * Research issues thoroughly, think critically, and provide solutions-ranging from vehicle ordering assistance to addressing urgent situations (e.g., impounded vehicles). * Educate drivers on processes, services, and future needs. Internal Collaboration * Communicate frequently with internal departments (e.g., billing, operations, compliance) to obtain information and resolve customer inquiries. * Utilize Microsoft Teams daily for internal communication. System & Data Management * Work within multiple Wheels systems to: * Create vehicle selectors * Process billing changes * Generate reports * Distribute insurance cards * Update driver data * Contact drivers via phone and email to collect missing or required information. * Enter and update customer information in real time while actively communicating with customers. Tools & Technology * Use SalesForce CRM for all case management, documentation, and followup. * Work across multiple databases, systems, and computer monitors simultaneously. * Utilize Microsoft Office applications including Outlook, Word, and Excel (basic functions, copy/paste, data entry). Required Skills & Experience * 2+ years of office-based customer service experience * Strong written and email communication skills * Excellent command of English, including proper grammar and professional tone * High level of computer proficiency; comfortable working in multiple systems * Experience with Microsoft Office (Outlook, Word, basic Excel) * Solid data entry skills and attention to detail * Ability to multitask and manage multiple systems at once * Typing speed of 40 WPM or higher (typing test required) * High school diploma or equivalent Preferred Skills * Experience using SalesForce CRM * Exposure to fleet management, logistics, or servicebased environments * Familiarity with case management tools or multi-system workflows Top Skills * Customer Service * Email Communication * Case Management * Data Entry * Microsoft Office (Outlook, Excel) * Problem Solving & Research * CRM System Use (SalesForce preferred) Job Type & LocationThis is a Contract position based out of Schaumburg, IL. Pay and BenefitsThe pay range for this position is $33.00 - $33.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Schaumburg,IL. Application DeadlineThis position is anticipated to close on Mar 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.