User Research Expert (Requirements Analyst)

Description

The customer is undertaking a major redesign of its suite of tools to improve the workflow and efficiency of its analytic research, writing, review, coordination, and dissemination activities. The User Research Expert will support this effort by conducting empirical user research and translating findings into clear, actionable requirements that inform the design and development of its tool set.

The User Research Expert will conduct user research in support of analytic software, tools, and capabilities to clarify what kinds of understanding are required, where they should reside, and how they inform decisions at scale. This role bridges mission stakeholders and technical teams to ensure analytic systems align with real world analyst workflows, cognitive processes, and decision environments. User research functions as a risk reduction and tradecraft discipline, preventing investment in systems that are misaligned with how analysts think, reason, collaborate, and operate.

The ideal candidate has demonstrated proficiency in various research methods including: conducting contextual inquiry, ethnographic observation, and shadowing studies; designing and facilitating structured and semi-structured user interviews; planning and moderating usability testing sessions and focus groups; creating surveys and analyzing quantitative feedback; performing heuristic evaluations and expert reviews; developing user personas, journey maps, workflow diagrams and service blueprints; analyzing in-app and behavioral data in conjunction with qualitive methods; and conducting jobs-to-be-done analysis and task analysis.

Key Responsibilities and Duties

Using state-of-the-art knowledge, skills, tools, and techniques the User Research Expert will perform the following kinds of tasks:

• Plan, conduct and document user research across all levels (interface, product and workflow/mission) appropriate to project phase and scope.

• Proactively identify and recruit a roster of representative users, schedule and conduct user research sessions with Sponsor's application users, and promptly document findings in written reports.

• Create and maintain user personas, journey maps, workflow diagrams, and other research artifacts to communicate findings.

• Analyze research data to identify behavioral patterns, pain points, unmet needs, and opportunities for improvement; synthesize research findings across multiple studies to identify systemic issues; and translate findings into actional recommendations for product, design and engineering teams.

• Lead contextual inquiries, ethnographic observation, shadowing, interviews, workshops, surveys, usability testing sessions, and focus groups

Required Qualifications

• Master's degree in a field that uses advanced data analytics (such as human-centered interaction, cognitive or experimental psychology, or information science) and 6+ years of experience in user research OR Bachelor's degree in a field that uses advanced data analytics (such as human-centered interaction, cognitive or experimental psychology, or information science) and 8+ years of experience in user research OR Associate's degree in a field that uses advanced data analytics (such as human-centered interaction, cognitive or experimental psychology, or information science) and 10+ years of experience in user research

• Minimum 3 years of experience conducting empirical user research in software development environments and conducting research across multiple levels: interface/interaction, product, and workflow/mission.

• Expertise working in Agile development environments, industry-standard research and design tools such as Figma or AdobeXD.

• Strong understanding of Human-Centered Design principles and practices, knowledge of UI/UX best practices and design patterns, and familiarity with accessibility standards and inclusive design practices.

• Demonstrated ability to facilitate collaborative sessions, including workshops, design critiques, and synthesis activities.

• Excellent verbal communication and presentation skills.

Desired Qualifications

• Prior experience working with the DA, Sponsor or IC analytic components.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.